Douglas Francis
Fairview
Summary
Dynamic Service Supervisor with a proven track record at AIS Commercial Parts and Services, excelling in complaint handling and customer relationship management. Recognized for enhancing service delivery and fostering client loyalty through effective multitasking and workforce planning. Skilled in managing high-pressure situations while ensuring safety and operational efficiency.
Overview
12
12
years of professional experience
Work History
Service Supervisor
AIS Commercial Parts and Services
04.2022 - Current
- Handled customer complaints and inquiries.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
Parts Sales Representative
AIS Commercial Parts and Services
02.2013 - 04.2022
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained extensive understanding of common problems and methods for repair.
- Conducted regular inventory audits to minimize discrepancies and maintain accurate records.
- Managed returns and exchanges efficiently, maintaining high levels of customer satisfaction.
Education
High School Diploma -
General Mclane High School
Edinboro, PA06-2006
Skills
- Complaint handling
- Service order flow
- Task delegation
- Sales support
- Workforce planning
- Service delivery
- Scheduling expertise
- Microsoft outlook
- Multitasking and organization
- Customer relationship management (CRM)
- Warranty service
Timeline
Service Supervisor
AIS Commercial Parts and Services
04.2022 - Current
Parts Sales Representative
AIS Commercial Parts and Services
02.2013 - 04.2022
High School Diploma -
General Mclane High School
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