Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Douglas Garcia

Dallas ,Tx

Summary

Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy environment settings. Proficient in problem solving.

Overview

12
12
years of professional experience

Work History

Customer Support and Dispatcher

Emergency Ice
Dallas, TX
01.2024 - Current
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Assigned drivers to appropriate routes based on customer needs.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Verified driver credentials prior to assigning them a route or task.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.

Fleet Associate

Drive Sally
Dallas , TX
09.2023 - Current
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Delivered packages to customers in a timely and efficient manner.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.

Online Sales Lead

Nordstrom
Dallas, TX
08.2020 - 08.2023
  • Assisted customers in selecting products based on their needs and preferences.
  • Created monthly performance reports detailing sales metrics such as revenue, conversion rate, average order value.
  • Provided product information to potential customers via phone, email, and online chat.
  • Performed data entry into company database systems accurately and quickly.
  • Utilized CRM software to maintain accurate records of customer interactions.
  • Tracked shipments from vendors to ensure timely delivery of goods.
  • Responded promptly to inquiries from existing customers regarding order status or product availability.

Forklift Operator

Sheet Metal Solutions
Dallas, TX
01.2021 - 05.2022
  • Inspected loads prior to lifting to determine weight distribution and stability.
  • Followed standard work instructions accurately when picking, sorting, staging and scanning products.
  • Operated powered industrial trucks in accordance with OSHA regulations.
  • Reported any damages or malfunctions of equipment immediately to supervisor and manager.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.

Parking Enforcement Officer

LAZ Parking
Dallas, TX
02.2020 - 12.2020
  • Directed drivers to proper parking areas and enforced special parking restrictions.
  • Patrolled premises regularly to maintain safety of employees and visitors.
  • Patrolled parking areas and monitored car safety to prevent theft and damage.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Issued citations to vehicles that didn't follow the policies of parking services.

Painter

Quality Painting
Dallas, TX
08.2017 - 06.2019
  • Worked at painting houses apartments complex.
  • Framing also
  • Coordinated and completed ongoing routine painting of exterior and interior of properties.
  • Operated compressors, graco ultra and titan equipment with caution to avoid injuries and maintain tools.
  • Repainted entire apartments after residents moved out.
  • Mixed paints and solutions and monitored temperatures.
  • Collaborated with electricians, carpenters and mechanics to complete construction projects.
  • Smoothed and finished surfaces on walls, trim and cabinetry.
  • Prepared sheetrock, metal and wood surfaces for painting.

Driver

Bella Furnishings
Fort Worth, TX
02.2016 - 05.2019
  • Maintained clean safety record with no accidents or incidents.
  • Operated delivery vehicles 5 days per week, averaging 400 miles on road and 40 customers served.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Drove trucks to and from job sites to deliver workers and supplies.
  • Verified contents of inventory loads against shipping papers to determine any discrepancies.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.

Sales Clerk

Nordstrom
Dallas, TX
01.2016 - 12.2016
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Assessed floor displays to determine which merchandise required restocking.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Facilitated inventory and stock management to replenish inventories and minimize excess.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.

Granite Fabricator

Puccini
Dallas, TX
02.2015 - 05.2015
  • Worked cohesively with various materials by understanding how different stone is structured and naturally chips.
  • Prioritized safety and wore personal protective equipment when handling hazardous materials including noxious, silica and mineral dust.
  • Addressed rough areas with sanding tools to provide smooth surfaces and edges.

Lab Technician

Poly America
Dallas, TX
06.2012 - 11.2014
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Limited discrepancies by accurately handling, storing, transporting and submitting all urinalysis samples.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Verified collection orders and communicated discrepancies to floor managers.
  • Recorded, reported and posted specimen results in company software.

Education

High School Diploma -

Moises E Molina High School
Dallas, TX

Skills

  • Equipment operation
  • Natural material expertise
  • Technical diagram reading
  • High precision
  • Customer service
  • Attention to detail
  • Time management skills
  • Operations monitoring
  • Driver communication
  • Data Entry

Languages

Spanish
Native/ Bilingual

Timeline

Customer Support and Dispatcher

Emergency Ice
01.2024 - Current

Fleet Associate

Drive Sally
09.2023 - Current

Forklift Operator

Sheet Metal Solutions
01.2021 - 05.2022

Online Sales Lead

Nordstrom
08.2020 - 08.2023

Parking Enforcement Officer

LAZ Parking
02.2020 - 12.2020

Painter

Quality Painting
08.2017 - 06.2019

Driver

Bella Furnishings
02.2016 - 05.2019

Sales Clerk

Nordstrom
01.2016 - 12.2016

Granite Fabricator

Puccini
02.2015 - 05.2015

Lab Technician

Poly America
06.2012 - 11.2014

High School Diploma -

Moises E Molina High School

Similar Profiles

CREATE PROFILE
Douglas Garcia