Jacob Green
Casa Grande,AZ
Summary
Dedicated professional excelling in addressing inquiries and resolving problems. Ability to multitask and drive changes in an evolving environment, committed to promoting a team environment. Strong written and oral communication skills. Motivated employee learns quickly in fast environments. Maintains open availability and flexibility to work various shifts. Organized and dependable candidate successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Door Dash
Phoenix, Arizona
1 2024 - 7 2024
- Support creation/update of support items for customers
- Created, uploaded, trouble shooting of code to reflect pricing, image and division of inventory.
- Supported coding issues for team members by correcting content information, by creating a process flow.
- Provided timely assistance to customers via phone with professionalism at all times.
IT Support
Fertizona
Casa Grande, Arizona
08.2020 - 10.2023
- IT support for companies’ computers, printers, phones, fax machines, dash cameras and cell phones
- Maintained companies work emails for current and new employees, and traveled to all company sites.
- Updated and maintained company’s inventory system for new and existing products, reported sales.
- Standardized desktop configurations across multiple departments.
IT Support
Experis
Phoenix, Arizona
01.2020 - 08.2020
- Supported Tempe location teams IT.
- Setup companies work stations for onboarding of new employees, and supported current employees.
- Ordered and maintained equipment.
- Standardized desktop configurations promoting a consistent user experience.
- Streamlined IT support processes, resulting in increased productivity.
- Coordinated with external vendors for office maintenance and IT support.
Team Lead
Experis
Phoenix, Arizona
01.2020 - 04.2020
- Team Lead of multiply game testing groups.
- Controlled and reported test tracking requirements on a weekly, monthly basis
- Trouble shoot, resolved testing issues by creating process flows for each team, working with management.
- Increased multiply team’s productivity with process flows and code corrections by maintaining database systems.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Adecco Staffing
Contract Work
Casa Grande, Arizona
08.2018 - 01.2020
- Followed safety procedures and safe guidelines.
- Used equipment properly with routine quality checks by company standards.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Helped production targets, by adapting and being flexible to schedule and operations.
- Participated in cross-functional teams by cross training on additional equipment.
Education
Security + -
CompTIA, Network+, A + +
Phoenix, AZDiploma -
Casa Grande Union High School
Casa Grande, AZ 08.2024 - 05.2016
Skills
Supervising Experience
Timeline
Diploma -
Casa Grande Union High School
08.2024 - 05.2016
IT Support
Fertizona
08.2020 - 10.2023
IT Support
Experis
01.2020 - 08.2020
Team Lead
Experis
01.2020 - 04.2020
Adecco Staffing
Contract Work
08.2018 - 01.2020
Customer Support Specialist
Door Dash
1 2024 - 7 2024
Security + -
CompTIA, Network+, A + +