Douglas Greene
Rutland,VT
Summary
Dynamic Restaurant Manager with a proven track record at Denny's, excelling in team management and customer engagement. Enhanced service quality through effective staff training and inventory control, resulting in improved customer satisfaction. Skilled in POS system operation, fostering a collaborative environment that drives operational excellence. Scored 100 on last inspection with Steritech.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Dennys Restaurant
Rutland, VT
02.2024 - 06.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Shift Supervisor
Starbucks
Rutland, VT
11.2021 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Team Lead (supervisor)
Walmart
Rutland, VT
03.2019 - 11.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Delivery Driver
Town Fair Tire
Rutland, VT
01.2019 - 02.2020
- Delivered products to customers and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
MIA Research
Vermont Country Store
North Clarendon, VT
09.2014 - 02.2019
- Located missing product through research and helped do daily inventory counts.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
General -
Crystal Lake Central Hs
Crystal Lake, IL06.1989
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Shift management
- Food service background
Timeline
Restaurant Manager
Dennys Restaurant
02.2024 - 06.2025
Shift Supervisor
Starbucks
11.2021 - 02.2024
Team Lead (supervisor)
Walmart
03.2019 - 11.2021
Delivery Driver
Town Fair Tire
01.2019 - 02.2020
MIA Research
Vermont Country Store
09.2014 - 02.2019
General -
Crystal Lake Central Hs