DOUGLAS GUIDO
Saint Cloud,FL
Summary
Knowledgeable and dedicated professional with extensive experience in Sales, Insurance, Real Estate, Lawn & Pest Control, and Commercial Landscaping. Solid team player with outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Excellent stress manager with first class oral and written communication skills. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
FIELD SUPERVISOR
THE WOLF INC. (Commercial Landscape Division)
05.2024 - Current
- Managed a team of landscapers to ensure high-quality work and adherence to safety standards.
- Monitored landscape employee performance for compliance with regulations and policies.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Oversaw purchasing of plants, materials, and equipment needed for each project while adhering to budgetary guidelines.
- Maximized employee productivity by establishing clear performance expectations and providing ongoing feedback through regular evaluations.
OUTSIDE SALES REPRESENTATIVE
RENTOKIL NA / ARROW ENVIROMENTAL
09.2021 - 05.2024
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse lawn/pest/rodent remediation needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built strong client rapport to establish diversified network of connections.
- Established fair pricing structures and finalized agreements to complete purchase agreements with customers.
- Responsible for company provided work vehicle.
- Assisted in training new service consultants on excellent customer service, technical aspects, and company protocols.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
OUTSIDE SERVICE CONSULTANT / SALES SUPERVISOR
DRAKE LAWN & PEST CONTROL
10.2019 - 08.2021
- Discussed options with clients and determined appropriate plans.
- Achieved or exceeded sales and productivity benchmarks on consistent basis.
- Provided information about service procedures and expected timelines.
- Applied highly effective selling & cross-selling skills while properly engaging and presenting solutions to customers.
- Responsible for company provided vehicle.
- Assisted in training new service consultants on excellent customer service, technical aspects, and company protocols.
LICENSED SALES PRODUCER
ALLSTATE INSURANCE
02.2019 - 10.2019
- Provided coverage option information to assist clients in protecting assets.
- Promoted Allstate and 3rd party vendor products and services using up selling and other sales strategies.
- Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
- Head of marketing and customer retention. In charge of company Facebook, Instagram, Twitter, Google, Company Website, Direct mail, print and online advertisements.
- Collected all premiums on or before effective date of coverage
MASTER FITTER/CLUB BUILDER
CLUB CHAMPION
01.2018 - 02.2019
- Advised and counseled customers on custom golf clubs that best suited their needs and budget.
- Analyzed detailed launch, spin, decent angle, & swing characteristics using Trackman launch monitor technology.
- Expertise in closing techniques and achieving sales goals.
- Proficient in Sales force enterprise software.
- Worked with customers to resolve problems, improve operations and provide exceptional customer service.
- 2018 production in excess of $600,000.
BUYER ADVOCATE / LICENSED REALTOR
Curri Properties
02.2016 - 01.2019
- 2017 production over $1,500,000.
- Multiple customer referrals and customer retention.
- In depth knowledge of Brevard County and Orange County demographics & Real Estate Inventory.
- Examined homes for client arrivals after planning open-house events and showings.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Established positive flow of communication with agents, clients, inspectors, and all personnel involved in closing transactions.
INSURANCE OFFICE MANAGER
COASTAL INSURANCE
01.2008 - 04.2017
- Auto, home, boat, commercial property, and business liability insurance SME.
- Average call volume of up to 75 phone calls per day along with care of walk in customers.
- Responsible for In house Software, Data storage and Networking
- Verified client information by analyzing existing evidence on file.
- Responsible for Company Image, marketing, and branding.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Responsible for annual advertising budget including placing of print advertisements.
Education
Associate of Science - Computer Networking
Eastern Florida State College
Cocoa, FLSkills
- Client service
- Policy management
- Marketing initiatives
- Insurance product expertise
- Risk mitigation
- Buyer contracts
- Home inspections
- Real estate development
- Property assessments
- Office manager
- Mentor
- Microsoft Office Suite
- Sales Force
- Property Management
- Project monitoring
- PestPac application
Certification
- Florida General Lines 2-20 Insurance License
- Florida Real Estate License
Timeline
FIELD SUPERVISOR
THE WOLF INC. (Commercial Landscape Division)
05.2024 - Current
OUTSIDE SALES REPRESENTATIVE
RENTOKIL NA / ARROW ENVIROMENTAL
09.2021 - 05.2024
OUTSIDE SERVICE CONSULTANT / SALES SUPERVISOR
DRAKE LAWN & PEST CONTROL
10.2019 - 08.2021
LICENSED SALES PRODUCER
ALLSTATE INSURANCE
02.2019 - 10.2019
MASTER FITTER/CLUB BUILDER
CLUB CHAMPION
01.2018 - 02.2019
BUYER ADVOCATE / LICENSED REALTOR
Curri Properties
02.2016 - 01.2019
INSURANCE OFFICE MANAGER
COASTAL INSURANCE
01.2008 - 04.2017
- Florida General Lines 2-20 Insurance License
- Florida Real Estate License
Associate of Science - Computer Networking
Eastern Florida State College
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