Douglas Heinick
Manager
Summary
Versatile team member offering over 30 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Motivated Produce Manager with experience in customer service and retail grocery industry. Excels working as part of dedicated team of employees. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable and upbeat Produce Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Produce Clerk
ShopRite
11.2013 - Current
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Collaborated with store management to align with objectives and provide quality produce.
- Contributed to the store''s commitment to environmental sustainability by implementing proper recycling practices for cardboard, plastic, and food waste within the produce department.
Warehouse Clerk
Amazon Fulfillment Center
12.2020 - 03.2024
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Improved efficiency with quick and accurate loading of boxes.
- Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
Produce Clerk
King's Supermarkets
02.2017 - 10.2020
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Collaborated with store management to align with objectives and provide quality produce.
- Developed strong rapport with customers and created positive impression of business.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Collaborated with other store departments to create cross-merchandising displays that featured complementary products from the deli, bakery, or meat sections.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Pleasantly greeted customers and provided prompt and courteous service.
Produce Manager
The Great Atlantic & Pacific Tea Co.
05.1985 - 11.2015
- Oversaw budgeting responsibilities for the produce department, maximizing profitability without compromising on quality.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Planned attractive produce displays, using color and texture to enhance.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Orchestrated performance-oriented environment by closely supporting team members.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
Education
Fundamentals in Food Industry/Produce Management
Cornell University Home Study Program
07.1994
Bachelor of Science - Business Management
Fairleigh Dickinson University
Madison 05.2001 -
Associate of Applied Science - Business Career
County College of Morris
Randolph Township, NJ 05.2001 -
Skills
Certification
New Jersey Food Handlers Certificate
Timeline
Warehouse Clerk
Amazon Fulfillment Center
12.2020 - 03.2024
Produce Clerk
King's Supermarkets
02.2017 - 10.2020
Produce Clerk
ShopRite
11.2013 - Current
Bachelor of Science - Business Management
Fairleigh Dickinson University
05.2001 -
Associate of Applied Science - Business Career
County College of Morris
05.2001 -
New Jersey Food Handlers Certificate
06-1993
Produce Manager
The Great Atlantic & Pacific Tea Co.
05.1985 - 11.2015
Fundamentals in Food Industry/Produce Management
Cornell University Home Study Program