Douglas Hale

• Managed projects that successfully integrated over 26,000 living units into the network, significantly expanding operational capacity and enhancing service delivery in 2024.
• Managed the Quantum Fiber Instant Internet Initiative by visiting 400 developments streamlining the process for new homeowners to sign up for services and enhancing customer experience.
• Appointed to the Global Leadership Board for the Somos Employee Resource Group and captained the Duolingo Challenge, successfully helping over 125 employees improve their Spanish language skills through structured and engaging activities
• Named a mentor for the kickoff of the Company’s Mentorship program, partnering with a mentee to improve networking opportunities, critical decision-making skills, and teach marketable skills to enhance their professional career

• Led project planning and development, quality control, and final review to control milestones and deliverables in Division 8 and Division 10
• Interacted with clients throughout projects to present updates, incorporate feedback, and redirect concerns
• Tracked execution of key milestones, communicating potential issues and roadblocks
• Oversaw various projects, both domestic and international, totaling $1M with varying degrees of scope and complexity
• Earned over $400K in profit with an average profit margin of 32%.

• Processed incoming and outgoing trucks, staging products for maximum efficiency
• Filled shortfalls by stepping into production roles to pick up slack and meet targets
• Maintained continuity of area leadership by filling in for absent and vacationing management
• Helped team meet service level agreement targets by assisting with reviews and escalations.

• Supervised and coordinated daily activities at 22 locations across the southern region
• June 2019 the southern region reported 150% attainment against their projected revenue (year to date)
• Drove optimum organizational dynamics, financial performance, and individual location growth through close collaboration with leadership at varying levels
• Supported each location in achieving financial goals by verifying operational activities and full completion of special projects
• Conceptualized and partnered with Corporate Human Resources Officers to institute a new employee evaluation process to capitalize on staff strengths for the entire company.

• Orchestrated merchandising operations for Home Depot in seamless cooperation with merchants, directors, and department vice presidents to maximize ROI
• Championed Home Depot’s single largest project in 2016 ($16M door lock reset) from inception to completion and won Crystal Award for Excellence as a result of growing product sales by 40%
• Revamped merchant report to enhance cross-functional transparency and subsequently expedite project completion on average of two weeks.

• Directed, mentored, and coached field support associates during high-impact merchandising initiatives to ensure timely and budget-compliant project execution
• Slashed number of aging issues >30 days past due from 9,000+ to less than 2,000 within three months
• Generated report for Home Depot Canada’s newly-formed field support team which aided senior leaders in accurately tracking individual performance, department or category issues, and trends and recommendations to improve SLAs.

• Drove sales throughout Florida territory by demonstrating exceptional talents in staff training, retail leadership, merchandise optimization, and continuous improvement
• Joined forces with Glidden Paint team to deliver persuasive presentations at Walmart’s annual national store manager meetings
• Assembled new hire training handbook and materials in role as Divisional Training Captain
• Promoted incentives which grew sales by 20%+ and advanced territory to 2nd place nationally.

• Business Administration - Brigham Young University
• Business Administration - Brookhaven College