Douglas Macklin
Wellington,CO
Summary
Dynamic retail professional with extensive experience excelling in store operations and customer service. Proven track record in employee training and merchandise display optimization, enhancing customer engagement. Strong problem-solving abilities and cash handling accuracy contribute to operational efficiency and team success.
Overview
13
13
years of professional experience
Work History
Retail Keyholder
Gamestop
Ft. Collins
12.2024 - 01.2026
- Facilitated daily store operations, ensuring compliance with company policies and procedures.
- Assisted in training new employees on product knowledge and customer service standards.
- Managed inventory control, including stock replenishment and loss prevention strategies.
- Executed visual merchandising standards to enhance product displays and optimize customer engagement.
- Provided exceptional customer service, resolving issues and enhancing overall shopping experience.
- Coordinated cash handling procedures, ensuring accuracy during transactions and end-of-day reconciliations.
- Developed strong relationships with customers through personalized interactions and follow-up communication.
Merchandise Service Associate
Lowe's
Loveland, CO
12.2021 - 11.2024
- Assisted customers with product inquiries and provided expert knowledge on home improvement solutions.
- Maintained organized and stocked merchandise displays to enhance customer shopping experience.
- Collaborated with team members to streamline operational workflows, improving store efficiency.
- Trained new associates on store policies, procedures, and customer service standards for consistency.
- Implemented safety protocols during operations, promoting a safe environment for customers and staff.
- Unloaded, loaded, and stocked merchandise.
- Certified Reach operator, order picker, balleymore electric lader, electric pallet jack.
Merchandise Service Manager
The Home Depot Inc
Loveland, CO
07.2013 - 09.2021
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Managed team performance, providing coaching and development to enhance productivity.
- Implemented process improvements, resulting in increased operational efficiency and reduced costs.
- Collaborated with cross-functional teams to drive initiatives that improved store performance.
- Led staff training programs focused on product knowledge and customer engagement techniques.
- Ensured compliance with safety regulations and company policies to maintain a safe work environment.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Education
High School Diploma -
Highland High School
Pocatello, IDSkills
Store operations
Cash handling accuracy
Employee training
Merchandise display
Customer service
Cash handling
Staff training and development
Bank deposits
Problem-solving abilities
Time management
Timeline
Retail Keyholder
Gamestop
12.2024 - 01.2026
Merchandise Service Associate
Lowe's
12.2021 - 11.2024
Merchandise Service Manager
The Home Depot Inc
07.2013 - 09.2021
High School Diploma -
Highland High School