Douglas McEwen
Retail Management
Palm Beach Gardens,FL
Summary
Over seventeen years of retail management experience. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Bed Bath & Beyond
Palm Beach Gardens, FL - Florida
01.2018 - 07.2023
- Delegated tasks to team members to optimize group productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Resolved customer complaints requiring management-level escalation.
Store Manager
Greystone Jewelers
Mesa, AZ
Assistant Store Manager
Kay Jewelers
Mesa, AZ
Education
Associate of Arts - Business
Arizona State University
Tempe, AZSkills
- Business development understanding
- Strategic Planning
- Product and service knowledge
- Retail operations management
- Staff training and development
- Merchandising
- Customer relations
- Training and development
Languages
Spanish
Limited
Timeline
Assistant Store Manager
Bed Bath & Beyond
01.2018 - 07.2023
Store Manager
Greystone Jewelers
Assistant Store Manager
Kay Jewelers
Associate of Arts - Business
Arizona State University