Douglas McVeigh
Greenville,NC
Summary
Results-driven Account Specialist and Management Assistant with a focus on customer service, business management, and providing solutions for businesses through products and services. Possessing a proven ability to effectively manage customer relationships, enhance service quality, and drive organizational success through customer satisfaction.
Overview
12
12
years of professional experience
Work History
Account Specialist and Management Assistant
Enterprise Commercial Truck Rental
Greenville, North Carolina
06.2024 - Current
- Ensured customer satisfaction and retention through problem-solving and providing excellent customer service.
- Assisted in resolving billing issues and discrepancies promptly.
- Coordinated fleet logistics to ensure vehicle availability for customer needs.
- Provided training for new team members on company policies and procedures.
- Responded promptly to phone calls and emails from customers.
- Established accounts for new customers through prospecting and presenting solutions for the customers' business needs.
- Oversaw and coordinated vehicle maintenance schedules to ensure fleet readiness.
- Handled customer complaints and resolved issues to enhance satisfaction.
- Maintained accurate inventory records of vehicles.
- Reviewed rental contracts on a daily basis to ensure payment was current, identify potential contract conversions, maintain control of rental contracts, and reduce bad debt.
- Improved and developed sales and customer service abilities through feedback received via a monthly employee sales and service ranking.
Petty Officer Third Class
United States Navy, USN
Virginia Beach, Virginia
08.2013 - 11.2017
- Performed maintenance, repair, and systems testing of F-18 aircraft.
- Conducted pre-flight, post-flight, and general inspections on F-18 aircraft.
- Trained junior personnel on aircraft inspection procedures, flight line and flight deck operations, preflight aircraft preparation, and safety.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our mission and goals.
Education
Bachelor of Science - Exercise Physiology
East Carolina University
Greenville, NC12-2023
Associate of Science - General Education
Pitt Community College
Winterville, NC06-2020
Skills
- Customer relationship management
- Issue resolution
- Fleet logistics coordination
- Billing oversight
- Contract management
- Customer service and sales
- Time management
- Upselling strategies
- Product promotion
- CRM software
- Inventory management
Accomplishments
Top performer at Enterprise Mobility. Previously placed #1 out of 80+ employees on Enterprise's Regional Sales and Service Matrix, including multiple top 3, top 5, and top 10 rankings.
Timeline
Account Specialist and Management Assistant
Enterprise Commercial Truck Rental
06.2024 - Current
Petty Officer Third Class
United States Navy, USN
08.2013 - 11.2017
Bachelor of Science - Exercise Physiology
East Carolina University
Associate of Science - General Education
Pitt Community College