Douglas Murray
Roosevelt,UT
Summary
Service Department Manager at Murray Motor, Inc. with expertise in service operations management and team leadership. Successfully implemented preventive maintenance programs, reducing unexpected repairs and enhancing customer satisfaction. Knowledge in MIG/ARC welding and committed to fostering a collaborative work environment, driving continuous improvement, and ensuring safety compliance.
Looking for my next opportunity in life and ready for the adventure that waits.
Overview
28
28
years of professional experience
Work History
Service Department Manager
Murray Motor, Inc.
05.1998 - Current
- Assisted in managing daily operations of service department.
- Supported team in resolving customer inquiries and issues efficiently.
- Learned to operate service-related software and tools effectively.
- Collaborated with staff to maintain high standards of customer service.
- Gained knowledge of safety protocols and procedures within the department.
- Adapted to changing priorities while assisting in service delivery tasks.
- Engaged with customers to enhance overall satisfaction and experience.
- Implemented comprehensive preventive maintenance programs, resulting in fewer unexpected repairs and reduced downtime for clients.
- Demonstrated strong leadership skills by motivating employees through recognition programs and fostering an atmosphere conducive to collaboration among teammates.
- Reduced employee turnover by providing ongoing training, mentoring, and fostering a positive work environment.
- Championed continuous improvement efforts by regularly assessing departmental performance metrics and implementing necessary adjustments for sustained success.
- Resolved customer complaints in professional and timely manner.
Education
No Degree -
Utah State University
Roosevelt, UTService/Sales Certified -
General Motors
Detroit, MIHigh School Diploma -
Union High School
Roosevelt, UT05-1998
Skills
- Service operations management
- Customer relationship management
- Team leadership
- Preventive maintenance programs
- MIG welding
- Arc welding
- Equipment maintenance
- Safety compliance
- Preventive maintenance
- Trouble shooting capabilities
- Self motivated
- Light Duty Mechanical
- Organizing skills and prioritizing needs
- Clean work space
- Farm operations management
Timeline
Service Department Manager
Murray Motor, Inc.
05.1998 - Current
No Degree -
Utah State University
Service/Sales Certified -
General Motors
High School Diploma -
Union High School