Douglas Newsome
Clyde,OH
Summary
Dynamic manager with a proven track record at Saia LTL Freight for over 25 years, excelling in team leadership and customer service. Enhanced employee productivity through effective mentoring and cross-training, achieving high customer satisfaction. Skilled in decision-making and problem-solving, fostering a positive work environment that drives performance and engagement.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Saia LTL Freight
03.2020 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned role.
- Directly managed over 140 employees Including drivers, dock, office and shop.
Manager
Saia LTL Freight
03.2018 - 03.2020
- Managed and motivated over 40 employees at two locations to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Operations Manager
Saia LTL Freight
09.1998 - 03.2018
- Managed and motivated over 70 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
Clyde High School
Clyde, OHSkills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Customer relations
Timeline
Assistant Manager
Saia LTL Freight
03.2020 - 08.2024
Manager
Saia LTL Freight
03.2018 - 03.2020
Operations Manager
Saia LTL Freight
09.1998 - 03.2018
Clyde High School
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