Douglas Pagel
Eye Care of Iowa
Carlisle,IA
32
years of professional experience
IT professional with a 10-year background in system administration, hardware and software troubleshooting and network management, focused within the medical sector.
Work History
IT Manager/ Office Manager
29 Years 4 Months- Network Asset Management
- Protected Electronic Medical Records
- Supported imaging equipment for medical practice.
- Trained users in the proper use of hardware or software.
- Escalated unresolved issues to appropriate level.
- Participated in special projects, external audits, evaluations and process improvements.
- Provided after-hours support for applications and project efforts when needed.
- Applied performance tuning techniques.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Optician
1 Year 8 Months- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
Booking/Corrections Officer
1 Year- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Examined incoming and outgoing mail to detect contraband.
Education
Associate of Arts - Information Technology
Bachelor of Science - Sociology
Skills
Remote access support
Preventative maintenance expert
Active Directory
Internal components installation
Analytical and critical thinker
Skilled in TCP/IP and WAN
Wireless Networking
Desktop Technical Support
Timeline
IT Manager/ Office Manager
Eye Care of Iowa
07.1997 - CurrentRead More
Optician
Payless Optical Outlet
09.1995 - 05.1997Read More
Booking/Corrections Officer
Appanoose County Jail
08.1994 - 08.1995Read More
Iowa State University
Bachelor of Science from Sociology
Read More
AIB College of Business
Associate of Arts from Information Technology
Read More