Overview
Work History
Education
Skills
Timeline
Generic

Douglas Pitcher

Akron,OH

Overview

13
13
years of professional experience

Work History

Field Technician V

Charter Spectrum
12.2017 - Current
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Assisted in training new hires on company protocol, increasing overall productivity within the department.
  • Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Conducted site surveys for potential installations, ensuring optimal placement and connectivity.

Customer Relations Manager

Ron Marhofer Hyundai Of Cuyahoga Falls
06.2016 - 12.2017
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
  • Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.

Field Technician

Veracomm
06.2012 - 12.2017
  • Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
  • Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
  • Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
  • Provided exceptional customer service, resolving inquiries and technical issues swiftly.
  • Managed inventory of technical supplies and equipment, ensuring availability for critical tasks.

Education

High School Diploma -

Homeschooled
North Canton, OH
06-2015

Skills

  • Field operations
  • Professional communication
  • Multitasking and problem solving
  • Proficient in microsoft office
  • people management
  • Organization, creative and resoursful

Timeline

Field Technician V

Charter Spectrum
12.2017 - Current

Customer Relations Manager

Ron Marhofer Hyundai Of Cuyahoga Falls
06.2016 - 12.2017

Field Technician

Veracomm
06.2012 - 12.2017

High School Diploma -

Homeschooled

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Douglas Pitcher