Justin Bragg
Akron
Summary
As a Field Technician I have utilized my knowledge with the diagnostic and testing tools to help in root cause identification of customer issues, while working within the safety standards and policies. During my time as a Certified Mentor I trained various new technician on work procedures and instilled the importance of following safe work practices. As a current business class technician I have been able to garner the experience necessary to deliver reliable service and education to multiple businesses.
Overview
7
7
years of professional experience
Work History
Field Technician V
Charter Spectrum
07.2017 - Current
- Submitted reports to document work performed and provide progress updates to management.
- Maintained strong focus on safety practices with no complaints or accidents.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Performed troubleshooting and diagnostics of malfunctioning equipment and components by utilizing the Veex meter and Scope.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work safely.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Delivered high-quality work by diligently following standard operating procedures.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Communicated with customers to provide updates, gather information and resolve issues.
Education
No Degree - Progression
NCTI
OnlineAssociate of Applied Science - Criminal Justice
ITT Technical Institute
Strongsville, OH06-2010
High School Diploma -
Stow-Munroe Falls High School
Stow, OH06-2002
Skills
- Field operations
- Workplace safety
- Professional communication
- Data collection
- Equipment installation
- Interpersonal communication
- Quality assurance controls
- Root-cause analysis
- Diagnostic testing
- Problem-solving
- Following safety practices
- Diagnostics and troubleshooting
Timeline
Field Technician V
Charter Spectrum
07.2017 - Current
No Degree - Progression
NCTI
Associate of Applied Science - Criminal Justice
ITT Technical Institute
High School Diploma -
Stow-Munroe Falls High School