Doug Prescott
Poway,CA
Summary
Attentive Store Manager and assistant manager offering over 30 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments. Top salesman in automotive industry for years with an impeccable reputation.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Service Manager
Firestone Auto Care
San Diego, CA
02.2025 - Current
- Oversee daily operations, ensuring adherence to quality and safety standards.
- Implemented process improvements, enhancing service efficiency and customer satisfaction.
- Trained and mentored staff on best practices in automotive service management.
- Managed inventory control, optimizing stock levels for operational efficiency.
Store Manager/ Assistant Manager/ Salesman's
Evans Tire and Service Centers
Scripps Ranch
10.2012 - 02.2025
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
Night Shift Security Officer
US Security & Associates
Kearny Mesa
11.2012 - 2018
- Monitored premises to detect and prevent security breaches.
- Conducted regular patrols to ensure safety and compliance with regulations.
- Responded promptly to incidents, providing detailed reports for management review.
- Collaborated with law enforcement during investigations, ensuring seamless communication.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Night Auditor
Fairfield Inn Marriott
Old Town
08.2011 - 10.2012
- Reconciled daily financial transactions, ensuring accuracy and compliance with company policies.
- Managed guest check-ins and check-outs efficiently, enhancing overall customer satisfaction.
- Conducted audits of hotel operations to identify discrepancies and implement corrective measures.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
Manager/Assistant Manager
Goodyear Tire & Rubber
Mira Mesa
04.1993 - 08.2012
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Education
None -
Palomar College
San Marcos, CAHigh School Diploma -
Poway High School
Poway, CA06.1991
Skills
Multi tasking
Sales
Customer service expert
Good communicator
Calm under pressure
Intelligent
Level headed
Good at adapting to any situation
Certification
Guard card security credentials..
ASE certified service advisor in the automotive industry.
Timeline
Service Manager
Firestone Auto Care
02.2025 - Current
Night Shift Security Officer
US Security & Associates
11.2012 - 2018
Store Manager/ Assistant Manager/ Salesman's
Evans Tire and Service Centers
10.2012 - 02.2025
Night Auditor
Fairfield Inn Marriott
08.2011 - 10.2012
Manager/Assistant Manager
Goodyear Tire & Rubber
04.1993 - 08.2012
High School Diploma -
Poway High School
None -
Palomar College