DOUGLAS PRINCE
Jacksonville,Fl
Summary
Restaurant manager with 25+ years of experience. I am seeking a new challenging position, with a growing company, that will utilize my skills and abilities.
Customer-oriented General Manager with 13 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
19
19
years of professional experience
Work History
General Manager
Wild Wing Café
Jacksonville, Aiken , FL, South Carolina
03.2022 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Senior Manager
PF Changs China Bistro
Jacksonville , FL
05.2016 - 02.2022
- Evaluated hiring, firing and promotions requests.
- Managed and introduced new systems, tools, and processes to achieve challenging objectives.
- Determined priorities and set policies for training.
- Managed menu roll-outs and training and testing for roll-outs.
- Worked thru pandemic with limited staff while achieving and beating sales goals.
Manager
Applebee’s Neighborhood Bar and Grill
St Augustine, Jacksonville , FL
05.2014 - 05.2016
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Regional Manager
Smokey Bones Bar and Fire Grill
Cincinnati And Florence , OH, KY
09.2009 - 12.2013
- Northern KY/Southern Ohio locations
- Established and maintained operational standards for 3 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Manager
Smokey Bones BBQ and Sports Bar
Boca Raton, Florence , FL, KY
06.2003 - 09.2009
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Applied customer feedback to develop process improvements and support long-term business needs.
- On team for New Store Opening
Education
General Business -
Broward College
High School Diploma - undefined
Hollywood Christian High School
1991
Skills
- Supplier Monitoring
- Management Training
- Human Resources Oversight
- Policy Development and Enforcement
- Performance Monitoring and Evaluation
- Hiring and Onboarding
- Problem Anticipation and Resolution
Timeline
General Manager
Wild Wing Café
03.2022 - Current
Senior Manager
PF Changs China Bistro
05.2016 - 02.2022
Manager
Applebee’s Neighborhood Bar and Grill
05.2014 - 05.2016
Regional Manager
Smokey Bones Bar and Fire Grill
09.2009 - 12.2013
Manager
Smokey Bones BBQ and Sports Bar
06.2003 - 09.2009
General Business -
Broward College
High School Diploma - undefined
Hollywood Christian High School
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