Douglas Pyle
Service Technician
Monroe,Ohio
Summary
Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
36
36
years of professional experience
Work History
Service Technician
West Chester Township
West Chester, OH
01.2008 - Current
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Trained new team members on service processes to increase productivity.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Logged services performed in service ticket system.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Developed preventive maintenance procedures and schedules.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Routinely inspected equipment for preventive and emergency maintenance needs.
Service Technician
Bob Pulte
Lebanon, OH
04.2002 - 01.2008
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Trained new team members on service processes to increase productivity.
- Conducted service appointments to diagnose and fix problems.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Maintained certifications and completed training on systems and components.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Logged services performed in service ticket system.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Installed new components or replaced defective parts to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Provided technical guidance and support to staff members regarding repairs, maintenance, and troubleshooting of machines.
Service Technician, Shop Forman ,Dispatcher
Guyler Buick Pontiac Gmc
Middletown, OH
1988 - 2000
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Accomplished multiple tasks within established timeframes.
- Assisted in resolving customer complaints and grievances.
- Scheduled and organized work flow.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Education
Some College (No Degree) - Automotive Technology
Sinclair Community College
Dayton, OHSkills
- Equipment Inspection
- Installation and Repair
- Troubleshooting and Diagnosis
- Mechanical Abilities
- Brake Systems Knowledge
- ASE Certification
- Work Planning and Prioritization
- Vehicle Inspections
- Engine Overhauls
- Parts Replacement
- Relaying Complex Information
- Valid Driver's License
- Coolant Flushes
- Remote Service
- Troubleshooting and Diagnosing
- Preventive Maintenance
- Diagnostic Assessment
- Road-Worthiness Evaluations
- Alignments Experience
- Job Scheduling
- Customer Service
- Mechanical Troubleshooting
- Emissions Controls
- Problem-Solving
- Attention to Detail
- Decision Making
- Problem Solving
- Electrical System Maintenance
- Diagnosis and Repair
- Quality Assurance
- Safety Procedures Adherence
- Expertise in Installations
- Troubleshooting and Analysis
- Air Conditioning Service
- Computerized Diagnostics
- Engine Tuning and Analysis
- Task Delegation
- Production Scheduling
- Tool Management
- Operational Efficiency
- Cost Reduction
- Customer Service Management
- Staff Supervision
- Relationship Building
- Testing and Analysis
- Project Estimation and Bidding
Timeline
Service Technician
West Chester Township
01.2008 - Current
Service Technician
Bob Pulte
04.2002 - 01.2008
Service Technician, Shop Forman ,Dispatcher
Guyler Buick Pontiac Gmc
1988 - 2000
Some College (No Degree) - Automotive Technology
Sinclair Community College
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Paid time offCompany CulturePaid sick leaveHealthcare benefits401k matchWork-life balanceCertification
- ASE - Automotive Service Excellence
- CST - Certified Service Technician