Douglas Rich
Brownsburg,IN
Summary
Sales leader specializing in sales strategy, CRM implementation, and strategic partnerships. Demonstrated success in boosting team performance and achieving significant growth. Expertise in developing and executing effective sales initiatives that drive results.
Overview
24
24
years of professional experience
Work History
Vice President of Sales and Initiatives
Ultimate Home Services
Columbus, OH
04.2019 - 04.2026
- Developed sales strategy for home service offerings, resulting in enhanced customer engagement.
- Implemented CRM systems to streamline sales processes and improve client interactions.
- Established relationships with key stakeholders, facilitating strategic partnerships that supported growth initiatives.
- Created and executed sales plans that drove profit growth and expanded market share.
- Created comprehensive reports on sales performance metrics for senior management review.
Senior Manager North Division of Install Sales
Lowe's Home Improvement
Indianapolis, Indiana
08.2016 - 04.2019
- Led team in daily operational strategies, resulting in improved customer satisfaction metrics.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Conducted performance appraisals for direct reports, providing targeted feedback and development plans to enhance team capabilities.
- Provided strategic direction to departmental heads on resource allocation, optimizing departmental performance and alignment with company goals.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Evaluated customer satisfaction levels through surveys and analysis, identifying key areas for service improvements.
- Implemented ERP and CRM systems, streamlining business processes and improving data accessibility for decision-making.
Store and District Manager
Lowe's Home Improvement
08.2002 - 04.2016
- Introduced concepts and strategies that improved team performance and contributed to results.
- Exceeded customer satisfaction through creative problem-solving.
- Engaged customers through effective interpersonal skills, resulting in improved customer relationships.
- Worked with cross-functional teams to achieve goals.
- Collaborated with coworkers to achieve goals and resolve product and service issues, strengthening work environment.
Education
Bachelor of Science - Business Management
Eastern Illinois University
Charleston, IL05-2000
Skills
- Sales strategy
- Sales operations management
- Sales forecasting
- Market analysis
- CRM implementation
- Strategic partnerships
- Sales team leadership
- Sales team motivation
- Upselling strategies
- Problem solving
Timeline
Vice President of Sales and Initiatives
Ultimate Home Services
04.2019 - 04.2026
Senior Manager North Division of Install Sales
Lowe's Home Improvement
08.2016 - 04.2019
Store and District Manager
Lowe's Home Improvement
08.2002 - 04.2016
Bachelor of Science - Business Management
Eastern Illinois University