DOUGLAS SMITH
Results-driven professional with extensive experience in customer service and team leadership. Proficient in money handling and operational oversight, committed to enhancing productivity and customer satisfaction.
Work History
Assistant Manager
3 Years 2 Months- Full time closing Manager. Oversaw operations to ensure worker efficiency to improve productivity and customer service. Handled closing procedures including sales reports, end of day reports and bank deposits.
Member Service Representative
5 Years 5 MonthsAssisted customers by directing them to relevant departments including those I handled such as; Processing DMV title transfers and registration renewals. Notary services. International driving permits. Referring customers with travel, insurance or annuity needs to appropriate department associates.
Electrical Pro
4 Years 11 MonthsMaximized sales as store expert on electrical merchandise. Handled all aspects of customer service including special orders and installations. Maintained organization and upkeep of electrical department. Assisted fellow electrical department employees with technical help.
Inside Sales/Purchasing
37 Years 5 MonthsStarted in 1977 as truck driver/ warehouse with electrical distributer at CED in Orange, CA. Transferred in 1979 to CED in Costa Mesa,CA. where I trained in sales. Transferred in 2000 to CED in Cerritos,CA. where I handled sales and purchasing also overseeing yearly audited inventories. Transferred in 2005 to CED in San Clemente when Cerritos store was combined with Santa Ana store, where I continued inside sales/purchasing duties.