Douglas Taylor
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Sales Associate
NGM Management
03.2022 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Assistant Manager
Hollywood Casino Columbus
01.2021 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Travel Agent/Help Desk
Cxloyalty
11.2019 - 01.2021
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education
Bachelors - Communications
Ohio University
Athens, OH03.2018
Bachelors - Sociology
Ohio University
Athens, OH03.2018
Skills
- Sales Trends
- Multitasking Strengths
- Verbal Communication
- Dispute Mediation
- Guest Relations
- Time Management
Timeline
Sales Associate
NGM Management
03.2022 - Current
Assistant Manager
Hollywood Casino Columbus
01.2021 - 02.2022
Travel Agent/Help Desk
Cxloyalty
11.2019 - 01.2021
Bachelors - Communications
Ohio University
Bachelors - Sociology
Ohio University
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