Open To Work
Douglas Tousley
Seattle,WA
Work Preference
Summary
Community engagement and housing professional with over eight years of experience in trauma-informed, equity-centered programs for underserved populations in King County. Expertise in outreach, event coordination, and youth programming, with a track record of managing HUD-funded contracts and fostering partnerships with immigrant and refugee communities. Proven ability to enhance public access to city services and create inclusive environments for historically marginalized groups. Strong skills in strategic planning, project management, and effective communication have led to improved community relations and increased organizational participation.
Overview
7
7
years of professional experience
Work History
Housing Navigator
YMCA Seattle
Seattle, USA
01.2024 - Current
- Lead housing-navigation services supporting at-risk young adults through trauma-informed, equity-driven approaches that advance community resilience and align with regional mass-care conceptual frameworks.
- Manage $2 million in U.S. Department of Housing and Urban Development (HUD) and City of Seattle contracts, ensuring full compliance with federal, state, and local requirements.
- Coordinate with volunteers, city agencies, and nonprofit partners to streamline workflows and strengthen partnership management, community engagement, and cross-sector collaboration.
- Mentor and train staff and interns in housing navigation, crisis intervention, and career development, applying capacity-building and process-management principles to improve outcomes.
- Represent the YMCA at community coalitions, housing fairs, and emergency-planning forums to enhance functional support and inter-agency coordination.
- Collaborated with legal and advocacy agencies such as Northwest Immigrant Rights Project, Refugee Women’s Alliance, and YouthCare to connect clients with legal aid, safety planning, and housing resources.
- Build and sustain networks with hospitals, law enforcement, social-service agencies, and academic institutions to ensure continuity of care planning and client stability across diverse demographics.
- Managed confidential client information in compliance with federal privacy laws while supporting young adult survivors of domestic violence, trafficking, and systemic oppression.
Lead Case Manager
YMCA Seattle
Seattle, USA
01.2023 - 01.2024
- Supervised and mentored 8 case managers, volunteers, and interns serving 40+ residents, achieving 80 % permanent-housing success.
- Introduced structured process-management and capacity-building initiatives improving consistency, equity, and readiness.
- Integrated emergency-preparedness and resilience training into operations and coordinated matrix-management partnerships with local agencies.
- Applied strong communication and problem-solving skills to guide staff and resolve service barriers.
- Analyzed data through HMIS and Office Suite tools to prioritize resources and verify contract compliance with the funder and regulatory authority, King Country Regional Homeless Authroity/HUD.
- Led outreach and engagement events promoting community partnership and crisis management.
- Partnered with local agencies to coordinate outreach events focused on immigrant and refugee support services.
Rapid Re-Housing Case Manager
YMCA Seattle
Seattle, USA
01.2020 - 01.2022
- Coordinated rapid-rehousing and crisis-response services for young adults using trauma-informed, harm-reduction approaches.
- Partnered with behavioral-health and social-service teams to ensure safe transitions during activations.
- Managed HUD-funded caseloads, documentation, and audits; streamlined logistics for placements and move-ins.
- Strengthened community engagement with landlords, agencies, and nonprofits under regional mass-care frameworks.
- Participated in program planning and engagement strategy sessions focused on reducing service barriers.
- Mentored peers to enhance program resiliency and consistency.
Youth Advocate
Youth Care Seattle
Seattle, USA
01.2019 - 01.2020
- Delivered trauma-informed case management to 60+ at-risk youth, achieving 90 % reunification or stable housing within 60 days.
- Implemented individualized care plans addressing education, mental health, and housing stability.
- Collaborated with first responders and schools to ensure safety and crisis coordination.
- Facilitated life-skills and resiliency workshops to build independence and confidence.
- Maintained accurate records in Microsoft Office Suite and internal databases; modeled compassion, integrity, and impartial service.
- Coordinated with schools, families, and public agencies to strengthen youth engagement and access to services.
- Facilitated life-skills programming and resilience workshops promoting leadership, wellness, and community connection.
Education
Master of Public Administration -
Seattle University
Seattle06-2025
Bachelor of Science - Psychology, Sociology
Ball State University
Muncie, IN12-2014
Associate in General Studies -
Ivy Tech Community College
Bloomington, IN12-2011
Skills
- Mass care and shelter operations
- Readiness and response planning
- Volunteer leadership and development
- Community resilience and engagement
- Housing stabilization and supportive services
- Equity and inclusion practices
- Contract and compliance management
- Microsoft Office Suite proficiency
- Program evaluation and data reporting
- Resilience and continuous improvement
- Data analysis
- Trauma-informed care principles
- Crisis intervention strategies
- Community engagement initiatives
- Program planning expertise
- Partnership management
Accomplishments
- Co-President of the Seattle U MPA Association
- Seattle U MPA Leadership and Professional Engagement Award 2025
Timeline
Housing Navigator
YMCA Seattle
01.2024 - Current
Lead Case Manager
YMCA Seattle
01.2023 - 01.2024
Rapid Re-Housing Case Manager
YMCA Seattle
01.2020 - 01.2022
Youth Advocate
Youth Care Seattle
01.2019 - 01.2020
Master of Public Administration -
Seattle University
Bachelor of Science - Psychology, Sociology
Ball State University
Associate in General Studies -
Ivy Tech Community College