Douglas Williams
Washington,DC
Summary
Results-oriented Cocktail Bartender with expertise in customer service and operational management. Experienced in sales training, cash handling, and promotions, driving enhanced customer experiences and increased sales productivity. Strong problem-solving and communication skills foster team collaboration and ensure positive guest interactions.
Overview
3
3
years of professional experience
Work History
Barback/Cocktail Bartender
Fumee Kitchen & Cocktails
Charlotte, NC
09.2023 - 08.2025
- Provided exceptional customer service in high-pressure hospitality environment, enhancing guest satisfaction.
- Prepared beverages and managed high-volume orders, ensuring prompt service and accuracy.
- Resolved customer concerns professionally to ensure positive guest experiences.
- Coordinated with team members to streamline bar operations and enhance overall service efficiency.
- Managed POS transactions and cash handling with accuracy.
Representative
MarketSource One Inc.
, NC
07.2023 - 08.2025
- Drives sales productivity and customer satisfaction within Client’s retail locations on various products and services to customers
- Enhanced retailer’s sales performance and key metrics through targeted sales strategies, training, and marketing promotions.
- Conducted training sessions for new team members to enhance their skills and product knowledge.
- Manages in-store promotions, and coordinates with appropriate personnel
- Schedules and manages sales demo events in retail location, ensuring that demo equipment is collected and returned as directed at the end of the event
- Positions Client’s value by creating best-in-class customer experiences.
- Assists District Manager in communication of key initiatives. Acts as a conduit for inclusive and efficient district-wide communication
- Represents Client and MarketSource in a professional manner at all times
- Develops and manages positive business relationships with retail store leadership and employees
- Reported progress and identified opportunities to District Manager and client leadership to align on objectives.
- Meets regularly with store leadership including store visits
- Serves as a point-of-contact for business consultation
- Serves as a point of escalation for questions or issues including individual guest issues
- Collaborated with store leadership to ensure optimal product mix and inventory quantities.
- Ensuring proper merchandising at locations, including product placement, maintenance, and brand compliance;
- Increasing visibility of retailer’s products and services;
- Uses professional expertise to guide and motivate a group of employees.
Leasing Consultant
Burkely Communities LLC
08.2022 - 01.2024
- Assisted prospective tenants with apartment tours and leasing information.
- Managed lease agreements and documentation for new residents.
- Coordinated resident move-ins and orientations for a seamless transition.
- Responded to tenant inquiries and resolved concerns promptly.
- Collaborated with maintenance teams to address tenant repair requests.
- Developed relationships with local businesses to enhance community engagement.
Education
Some College (No Degree) - Marketing
North Carolina A&T State University
Greensboro, NCSkills
- Beverage preparation
- High-volume service
- POS management
- Cash handling
- Inventory management
- Customer relationship management
- Sales training
Timeline
Barback/Cocktail Bartender
Fumee Kitchen & Cocktails
09.2023 - 08.2025
Representative
MarketSource One Inc.
07.2023 - 08.2025
Leasing Consultant
Burkely Communities LLC
08.2022 - 01.2024
Some College (No Degree) - Marketing
North Carolina A&T State University