DOUGLAS WRIGHT
Addison,TX
Summary
Enthusiastic industry professional eager to learn ins and outs of a successful business with the opportunity to advance. Conscientious learner with performance-oriented mindset. Always looking for ways to improve operations, profits, and customer satisfaction while controlling costs and employee turnover. Promotes a positive working environment. Promotes an ideal business culture with diversity, equity, and inclusion across the team. .
Overview
32
32
years of professional experience
Work History
Installation Technician
Vivint Home Security and Automation
Addison, TX
09.2021 - Current
- Install new equipment in compliance with manufacturer guidelines and client preferences.
- Assists in enhancing the skill set of other technicians by sharing best practices for installation procedures.
- Configured system settings for optimal performance and usability.
- Trains end-users on how to operate their newly installed systems properly.
- Executed job duties while adhering to company's safety protocols.
- Provides key information to customers, educating on equipment, products, and services.
- Manages inventory of tools and equipment, ensuring availability for scheduled installations.
- Fosters positive relationships with customers, providing advice and support on technical queries.
- Enhances customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Repaired malfunctioning components in existing systems as needed.
Shipping & Receiving Warehouse Supervisor
Howmet
Wichita Falls, Texas
08.2014 - 04.2020
- Communicated with crew members to resolve performance issues, explain work-related issues, or mentor on new skills
- Coordinated work schedules and assigned duties, managing personnel and materials to meet workload
- Managed supply inventory supplies, requisitioning items to maintain availability
- Addressed personnel problems and complaints, working with personnel to resolve or escalate to higher management
- Inspected freight, determined workflow, and delegated tasks to complete specific loading sequences
- Promoted work site safety by proactively detecting and resolving safety hazards
- Verified accuracy of loaded and unloaded materials, comparing data to purchase orders and work instructions
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Developed solid relationships with staff, customers, and vendors
- Kept all areas clean, organized and in line with company professional standards.
Shipping Coordinator
Howmet
Wichita Falls, Texas
02.2012 - 07.2014
- Developed solid relationships with staff, customers, and vendors
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Collaborated with team members to meet daily demands and handle challenging projects
- Troubleshoot problems and developed successful solutions
- Made sure the correct product and amounts were shipping according to customer demand and Purchase order requests.
Dip Coat Operator
Howmet
Wichita Falls, Texas
01.2010 - 02.2012
- Maintained full compliance with legal, health, and safety regulations
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Produced slurry batches used in the manufacturing process
- Maintained and monitored slurry temperature, viscosity and plate weights keeping it in spec to company guidelines and customer requirements.
Team Leader
Howmet
Wichita Falls, Texas
02.2008 - 01.2010
- Kept team’s work in line with strict standards, carefully following outlined production orders and specifications
- Maximized machinery uptime by coordinating routine preventive maintenance actions on production equipment
- Maintained consistent and fair environment for all team members with equitable rule enforcement
- Implemented compliance standards at team level, ensuring adequate employee knowledge and expertise to meet standards
- Protected team members by proactively observing work, identifying safety concerns, and immediately removing hazards.
Metal Cell Operator
Howmet
Wichita Falls, Texas
01.2006 - 02.2008
- Comply with all department, facility, corporate and regulatory EHS regulations
- Read and interpret work instructions
- Perform finishing as required
- Set up and use dimensional inspection gauges
- Calibrate and use manual gauges to customer requirements
- Maintain a clean, safe, orderly work area
- Perform first visual inspection on castings
- Perform blasting process as needed.
Restaurant Manager
Mazzio's Pizza
Burkburnett, Texas
03.2004 - 01.2006
- Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores
- Controlled day-to-day operations with shift management strategies and effective food and labor controls
- Cultivated customer loyalty and promoted word-of-mouth referrals through quality food and best-in-class service
- Recruited, trained, and developed top-quality service industry talent
- Protected company assets and restaurant profits with good security protocols, supply management strategies, and team scheduling expertise
- Upheld cleaning and sanitizing standards by directing team to keep dining areas, kitchen spaces, and restrooms in full compliance
- Managed establishment finances, including counting cash and receipts and completing bank deposits
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity
- Controlled costs with effective supply management and monitoring of food use
- Complied with health and fire codes with strong oversight of food storage, preparation, and cleaning procedures.
Metal Cell Operator
Howmet
Wichita Falls, Texas
02.2000 - 03.2002
- Comply with all department, facility, corporate and regulatory EHS regulations
- Read and interpret work instructions
- Perform finishing as required
- Set up and use dimensional inspection gauges
- Calibrate and use manual gauges to customer requirements
- Maintain a clean, safe, orderly work area
- Perform first visual inspection on castings
- Perform blasting process as needed.
Restaurant Manager
Whataburger
Wichita Falls, Texas
01.1995 - 03.2000
- Controlled day-to-day operations with shift management strategies and effective food and labor controls
- Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores
- Recruited, trained, and developed top-quality service industry talent
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
- Improved team knowledge and abilities by training each in proper procedures and standards
- Complied with health and fire codes with strong oversight of food storage, preparation, and cleaning procedures
- Managed establishment finances, including counting cash and receipts and completing bank deposits
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity
- Met strict quality standards, continuously monitoring food handling and safety
- Controlled costs with effective supply management and monitoring of food use.
Crew Member
Whataburger
Wichita Falls, Texas
01.1992 - 01.1995
Education
Completed 40 Credits in Business & Nursing Prerequisites -
Vernon Regional Junior College
Skills
- Task Delegation
- Time Management
- Workflow Coordination
- Customer Relations
- Employee Performance Evaluations
- Task Prioritization
- Effective Communication
- Team building
- Problem-Solving
Timeline
Installation Technician
Vivint Home Security and Automation
09.2021 - Current
Shipping & Receiving Warehouse Supervisor
Howmet
08.2014 - 04.2020
Shipping Coordinator
Howmet
02.2012 - 07.2014
Dip Coat Operator
Howmet
01.2010 - 02.2012
Team Leader
Howmet
02.2008 - 01.2010
Metal Cell Operator
Howmet
01.2006 - 02.2008
Restaurant Manager
Mazzio's Pizza
03.2004 - 01.2006
Metal Cell Operator
Howmet
02.2000 - 03.2002
Restaurant Manager
Whataburger
01.1995 - 03.2000
Crew Member
Whataburger
01.1992 - 01.1995
Completed 40 Credits in Business & Nursing Prerequisites -
Vernon Regional Junior College
Similar Profiles
Luis CervantesLuis Cervantes
Technician at Vivint Home Security and AutomationTechnician at Vivint Home Security and Automation
Laqwan ScottLaqwan Scott
Assistant Manager at Vivint Home Security and AutomationAssistant Manager at Vivint Home Security and Automation
Jimmy Lugo CardozaJimmy Lugo Cardoza
Smart Home Professional at Vivint Home Security and AutomationSmart Home Professional at Vivint Home Security and Automation