DOUGLAS ZAK
Middlefield,OH
Summary
Leadership-oriented senior compliance and risk manager who fosters valuable business partnerships and trust between the company, peers, and various departments of insurance for a successful exam outcome. Leads and executes large scale exams, data calls, and regulatory changes while effectively working with employees across all levels of the organization. Able to make decisions and recommendations for the business that will put us in the best possible position to be compliant and execute the work effectively.
Overview
23
23
years of professional experience
1
1
Certification
Work History
COMPLIANCE RISK MANAGER SENIOR
USAA
10.2020 - Current
- Successfully leads and coordinates as the subject matter expert for complex exams and data calls from various departments of insurance for CT, MA, ME, NH, and VT
- Monitors and opines on matters presented in regulatory change management process as it relates to compliance
- Handles elevated complaints when compliance risk to company is high
- Mentoring an individual biweekly from claims interested in Regulatory Compliance as a career path
- Asked to work with peers to assist with complex exams and data calls
- Tasked with leading MCAS data coordination, reporting, submission and any resulting state inquiries
- Participated in developing and implementing OneSumX for use as a repository for exams and data calls
- Represented team as PULSE Champion for 2 years collecting and providing feedback to leadership
MARKET CONDUCT AUDITOR III
PROGRESSIVE
12.2010 - 09.2020
- Attained Market Conduct Management (MCM) certification
- Successfully led and managed complex exams from various departments of insurance concurrently
- Researches and prepares written responses to exam criticisms
- Reports significant exam issues to management along with potential solutions
- Handles elevated complaints when compliance risk to company is high
DATA ANALYST I
PROGRESSIVE
07.2007 - 12.2010
- Responsible for agent commissions being paid accurately based on state and special commission agreements for Auto, Special Lines, and Commercial products
- Created SharePoint site to track special agreements as well as default commissions for each state
- Pulled data from MDW, CAW, SLDW, and DDB for policy data and calculation of commissions if needed
- Reviewed and approved moves for Sacramento, Colorado Springs, and Phoenix and maintained marketing contracts in Oracle
Training Specialist
Progressive
06.2005 - 07.2007
- Enhanced employee performance by developing and implementing comprehensive training programs for existing licensing specialists
- Developed training guidelines and reference materials
- Developed lesson plans and instructional materials for licensing system training courses for new hires (as many as 4 at once) via PowerPoint
- Developed tracking system for agent files utilized by team of licensing specialists
- Led project on updates to existing training materials to maintain relevance with evolving organizational needs due to a reorganization
- Promoted culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions
Licensing Coach
Progressive Insurance
01.2003 - 06.2005
- Led a team of 4-5 professionals tasked with maintaining licenses and appointments for both direct and agency individuals
- Responsible for monitoring performance and providing feedback on a monthly basis
- Supported team by providing guidance and expertise on complex situations
- Led licensing team on project to accommodate sizable hiring initiative that required the management of approximately 10 temporary employees
Licesning Specialist II
Progresive Insurance
01.2002 - 01.2003
- Recognized and promoted to level II Licensing Specialist based on exceeding objectives consistently as a level I
- Selected to lead special projects such as large agency onboarding to ensure they were set up in the system quickly and able to write business legally
- Often mentored and assisted peers with their work as needed
Licensing Specialist I
Progressive Insurance
10.2001 - 01.2002
- Responsible for maintaining licenses and appointments for multiple states
- Consistently met all quality standards on audited work
- Ensured accuracy and timeliness of appointing agents to write insurance for Progressive to maintain compliance with various state requirements
Education
Some College (No Degree) - Industrial Engineering
CLEVELAND STATE UNIVERSITY
ClevelandHigh School Diploma -
WEST GEAUGA HIGH SCHOOL
Chesterland06.1994
Skills
- Communication
- Project Management
- Negotiation
- Problem Solving
- Remediation
- Interpreting Data
- Expert Knowledge of Excel, Word, SharePoint, PowerPoint, Slack, Teams, Outlook, OneSumX
Certification
Market Conduct Management (MCM)
Volunteer Work
- Hospital Magician (Open Heart Magic) for University Hospitals Rainbow Babies and Children in Cleveland
- Merit Badge Counselor for Boy Scout Mountain Bike Badge
- Pan Ohio participant to raise money for the Hope Lodge (free housing for families of cancer patients)
- Volunteer mountain bike leader for Adventure Bike Camp for kids
Timeline
COMPLIANCE RISK MANAGER SENIOR
USAA
10.2020 - Current
MARKET CONDUCT AUDITOR III
PROGRESSIVE
12.2010 - 09.2020
DATA ANALYST I
PROGRESSIVE
07.2007 - 12.2010
Training Specialist
Progressive
06.2005 - 07.2007
Licensing Coach
Progressive Insurance
01.2003 - 06.2005
Licesning Specialist II
Progresive Insurance
01.2002 - 01.2003
Licensing Specialist I
Progressive Insurance
10.2001 - 01.2002
Market Conduct Management (MCM)
Some College (No Degree) - Industrial Engineering
CLEVELAND STATE UNIVERSITY
High School Diploma -
WEST GEAUGA HIGH SCHOOL
Similar Profiles
BreAnn FordBreAnn Ford
Bank Sales and Service Representative III at USAABank Sales and Service Representative III at USAA
Jessica AustinJessica Austin
Insurance Specialist at USAAInsurance Specialist at USAA
Jada ConleyJada Conley
Insurance Specialist at USAAInsurance Specialist at USAA