Douglas (DJ) Mayfield
Reno,NV
Summary
I am eager to help others and hop in where help is needed. Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
3
3
years of professional experience
Work History
Bike Route Manager
Cory's Lawn Service
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
Concession Stand and Cashier
Century 16 Cinemark
12.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
06.2024
- Awarded FFA GreenHand Degree my Freshman year
- Awarded FFA Chapter Degree my Sophomore year
- I completed AP courses in my Junior year I did AP Lang and AP Environmental
- I completed an AP course in my Senior year which was AP Literature
- Capstone Project: Jr Cadet, I am a Junior Cadet with Reno PD. in that program we learned everything we'd learn in the academy and even help in a ew training scenarios with the other academies.
Skills
- Staff Training
- Schedule Management
- Strategy Development
- Customer Service
- Team Collaboration
- Safety Management
- Workload Management
- Quality Control
Timeline
Concession Stand and Cashier - Century 16 Cinemark
12.2022 - 03.2023
Bike Route Manager - Cory's Lawn Service
03.2021 - Current
Academy of Arts Career And Technology (AACT) - High School Diploma,
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