Douglas (DJ) Ritchison
Omaha,NE
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator, with a strong background in cultivating positive relationships and exceeding goals.
Dependable employee seeking an opportunity to expand skills and contribute to the company's success. Considered hardworking, ethical, and detail-oriented.
Overview
14
14
years of professional experience
Work History
Server
Charleston's Restaurant
Omaha, NE
09.2024 - Current
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Set up tables in between patrons to reduce wait times.
- Stayed informed about daily specials, new menu items, promotions.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided excellent customer service to ensure satisfaction.
Account Manager
Bulldog Roofing
Omaha, NE
05.2024 - Current
- Acted as main point of contact in matters relating to client concerns and needs.
- Identified customer needs by asking questions and advising on best solutions.
- Participated in marketing campaigns such as email blasts, direct mailings, aimed at generating leads.
- Maintained accurate records of all sales activities including quotations, orders, payments.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Prepared detailed cost estimates for various roofing projects according to specifications.
Nurse Recruiter
OneStaff Medical
Omaha, NE
07.2021 - 05.2024
- Conducted reference and background checks on prospective employees.
- Ensured compliance with applicable laws related to equal employment opportunity.
- Assisted with the onboarding process for new hires.
- Created job postings, advertisements, and other recruitment materials.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Monitored trends in the nursing industry to ensure competitive practices.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
Team Lead
TopGolf
Omaha, NE
06.2020 - 07.2021
- Identified needs of customers promptly and efficiently.
- Reviewed completed work to verify consistency, quality, and conformance.
- Trained new staff in relevant processes and procedures.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Set up tables in between patrons to reduce wait times.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
Server
Charleston's Restaurant
Omaha, NE
10.2019 - 07.2020
Server
Pumphouse Brewery
Longmont, CO
02.2016 - 09.2019
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Set up tables in between patrons to reduce wait times.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided excellent customer service to ensure satisfaction.
Technical Support Coordinator
ID Edge
Louisville, CO
06.2011 - 01.2016
- Responded promptly to customer requests for assistance with computer-related issues.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Reviewed program plans to develop and coordinate activities.
- Provided guidance to junior staff members on complex technical issues.
- Implemented best practices for providing exceptional customer service experiences.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Developed and delivered training sessions to customers on how to use products more effectively.
- Worked with internal teams to deliver accurate information to customers and service accounts.
Education
High School Diploma -
Longmont High Shcool
Longmont, CO05-2011
Skills
- Suggestive selling
- Project estimation
- Goal-oriented mindset
- Industry awareness
- Client relationship building
- Roofing expertise
- Sales strategies
- Sales closing
- Time management
- Food delivery
- Memory retention
- Food and beverage pairings
Timeline
Server
Charleston's Restaurant
09.2024 - Current
Account Manager
Bulldog Roofing
05.2024 - Current
Nurse Recruiter
OneStaff Medical
07.2021 - 05.2024
Team Lead
TopGolf
06.2020 - 07.2021
Server
Charleston's Restaurant
10.2019 - 07.2020
Server
Pumphouse Brewery
02.2016 - 09.2019
Technical Support Coordinator
ID Edge
06.2011 - 01.2016
High School Diploma -
Longmont High Shcool
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