Douglas Morris
Dallas
Overview
18
18
years of professional experience
Work History
House Sommelier
The Village - Meridian
04.2021 - Current
- Assisted in opening this restaurant alongside an amazing staff of professional servers and chefs.
- Workplace culture stays very positive & supportive. As a staff, we push everyone to be even better.
- We have won Eater Dallas’ Restaurant of the Year in 2021. CultureMap’s Best Restaurant in 2022. Also, our Chef, Junior Borges, was the only Texas chef to be a James Beard Award finalist.
Server Trainer
P.F. Chang's Bistro
04.2008 - 02.2012
- Trained new servers on menu knowledge and customer service protocols.
- Implemented best practices for efficient table service and guest satisfaction.
- Assisted management in developing training materials and resources.
- Monitored server performance, providing constructive feedback for improvement.
General Manager
Lucy's Lot
06.2016 - 03.2021
- Maintained a lively and welcoming environment.
- Built a stage and reached out to local live musicians to regularly have live music.
- Built strong relationships with local breweries to always have their latest releases on tap. Also, had multiple events with local brewers.
Lead Trainer
Winewood
02.2012 - 05.2016
- Learned how to excel in customer service here.
- Developed the ability to create and maintain regulars.
- Learned how to mitigate guest issues and retain their business.
Education
Associate's Degree - Criminal Justice
Tarrant County College
Hurst, TX06.2007
Skills
- Wine service training
- Tailored selections
- Wine inventory management
- Food service training Sanitation techniques Food handling practices
- Customer feedback monitoring
- Vendor relations
- Exceptional customer service
- Menu and wine expertise
Timeline
House Sommelier
The Village - Meridian
04.2021 - Current
General Manager
Lucy's Lot
06.2016 - 03.2021
Lead Trainer
Winewood
02.2012 - 05.2016
Server Trainer
P.F. Chang's Bistro
04.2008 - 02.2012
Associate's Degree - Criminal Justice
Tarrant County College