Douglass Floyd
Youngstown,OH
Summary
Detail-oriented insurance sales associate skilled in effective communication and customer service. Successfully explained policy benefits to clients, enhancing their understanding and satisfaction. Eager to leverage strong networking skills to drive sales growth and client retention.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Remote Life insurance Sales
American Income Life Insurance Company
Cleveland, Ohio
11.2025 - Current
- Sold life, health, and cancer insurance products, enhancing clients' financial security.
- Assisted clients in understanding insurance policies and coverage options., for Union members and their sponsored families.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Associate
Dashnaw Allstate Insurance Company
Findlay, Ohio
09.2022 - 11.2025
- Explained policy details and benefits to potential customers, resulting in successful sales of homeowners, condo, renters, manufactured homes, and auto and recreational vehicle insurance.
- Managed and processed insurance claims, ensuring timely resolution and customer satisfaction.
- Executed cashier duties, including accepting payments, issuing receipts, and providing accurate change.
Administrative Assistant
Advantage Aging
Youngstown, Ohio
04.2020 - 09.2022
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed incoming inquiries to appropriate departments, ensuring timely responses and effective communication.
- Streamlined work order processing for maintenance departments, enhancing response time and service delivery.
- Processed housing applications for low income applicants at two property locations, facilitating access to necessary resources.
Inbound Call Center Representative
Homesite Insurance
Akron, Ohio
04.2018 - 12.2019
- Managed high volume of incoming calls, emails, and inquiries from potential customers, ensuring timely responses and support.
- Handled inbound calls for homeowners, condo, and renters insurance for American Family of Insurance Companies, including Progressive, American Modern, and Geico.
- Coordinated transfer of warm leads to Auto Division to improve customer engagement.
Education
Emporia State University
Emporia, KSSkills
- Insurance policy sales
- Claims processing
- Effective communication
- Attention to detail
- Time management
- Networking skills
- Team building
Certification
- Life & Health Insurance License Property & Casualty Lincense
Timeline
Remote Life insurance Sales
American Income Life Insurance Company
11.2025 - Current
Sales Associate
Dashnaw Allstate Insurance Company
09.2022 - 11.2025
Administrative Assistant
Advantage Aging
04.2020 - 09.2022
Inbound Call Center Representative
Homesite Insurance
04.2018 - 12.2019
Emporia State University