Dounia Cambas
Wellington,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Signature Flight Support
02.2023 - Current
- luEnsuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner
- Accurately receive, dispatch multiple calls and completely process customer purchases and fuel transactions in accordance with company procedures
- Replenish complementary beverages/supplies, as outlined in the facility appearance standard
- Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested
- Assist pilots with access to airport and weather information, portals and computers
- Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed
- Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
- Exhibit a positive attitude, consideration and courtesy to everyone at all times
- Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
- Streamlined communication between pilots, airline personnel, and air traffic controllers for timely takeoffs and landings.
Server
Alexander Event Catering
12.2022 - Current
- Assisting the event manager by unloading the truck when it arrives and handling up to 30 lbs
- Supporting the kitchen with food preparation as needed
- Responsible for setting up tables with appropriate silverware, chargers, glasses, and napkins
- Passing out hor d'oeuvres and plates in a timely and respectful manner to the guests
- Greet guests with a welcome drink when they first arrive at the venue/event location
- Collecting plates and cleaning up after guests in a food-safe manner
- Interacting with guests upon their arrival to serve food orders at any event
- Required to multi-task while having an upbeat, enthusiastic, can-do attitude
- Working in a fast-paced environment while handling multiple tasks in the same time period
- Catering to the vendors' and guests' needs in a timely manner
- Knowledge of setting up and breaking down throughout the event to facilitate an easy and organized clean up.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Sales Associate
Victoria's Secret
11.2021 - 12.2022
- Proactively engaged with customers and assisted their shopping experience while having a profound knowledge of the product
- Drove store sales and used tools such as personal selling to the customer to meet/exceed Daily Sales Goal
- Consistently replenished merchandise following company standards to ensure a fully-stocked floor
- Assisted in back stocking and maintained a clean and organized back room to facilitate the merchandise location
- Successfully attained credit card applications through customer approach
- Converting returns, exchanges, and offers into a more profitable sale
- Delivering a friendly and efficient cash wrap experience to the customer's transaction all while having extended knowledge of the POS system.
Hostess
China Dragon
10.2019 - 11.2021
- Consistently provided an engaging, positive, and professional service to customers
- Responsible for placing correct orders through the phone or a tablet into a POS system
- Displayed profound knowledge about the restaurant's menu to customers
- Routinely restocked items throughout the day.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
Education
Bachelor of Business Administration - Management
Florida Atlantic University
Boca Raton, FL05.2025
Associate of Arts -
Palm Beach State College
Lake Worth, FL12.2022
High school or equivalent -
Wellington High School
05.2020
Skills
- Customer Relationship Management (CRM)
- Data Collection
- Payment Processing
- Microsoft Office
Certification
Microsoft Office Specialist, 05/01/19, Present
Languages
French
Native or Bilingual
Timeline
Customer Service Representative
Signature Flight Support
02.2023 - Current
Server
Alexander Event Catering
12.2022 - Current
Sales Associate
Victoria's Secret
11.2021 - 12.2022
Hostess
China Dragon
10.2019 - 11.2021
Bachelor of Business Administration - Management
Florida Atlantic University
Associate of Arts -
Palm Beach State College
High school or equivalent -
Wellington High School