An enterprising individual with experience in the intersection of IT logistics and business operations at large-scale organizations, such as Meta and the DoD. Currently studying for the CFA while looking for a career shift into the finance industry.
Overview
6
6
years of professional experience
Work History
Business Operations Analyst
Tribalco LLC
Austin, TX
11.2024 - 05.2025
Managed vendor relationships with software providers on behalf of client.
Collaborated with IT, legal, and procurement teams to align license agreements with evolving operational requirements and Army Futures Command modernization initiatives.
Generated detailed weekly activity reports for management review using CRM software.
Maintained accurate records of client interactions utilizing case management software systems.
Developed and maintained asset tracking systems for software inventory, entitlements, and usage audits, reducing unauthorized license risk and improving reporting accuracy by 50%.
IT Logistics Technician
EOS - Meta
Austin, Texas
10.2022 - 11.2024
Managed the end-to-end lifecycle of IT hardware assets across Meta campuses, including procurement, inventory control, deployment, decommissioning, and disposal, supporting thousands of employees in a high-demand tech environment.
Coordinated with cross-functional teams, including IT support, procurement, and security, to ensure seamless onboarding/offboarding logistics and adherence to company compliance standards.
Performed diagnostics, imaging, and configuration of laptops, peripherals, and mobile devices to prepare assets for employee use, reducing setup time, and minimizing downtime.
Maintained real-time inventory accuracy using asset management platforms, enabling precise hardware forecasting, and reducing loss and overstocking.
Streamlined logistics operations by introducing process documentation and SOPs for equipment intake and deployment, improving operational efficiency across IT warehouses.
Sales Associate
Best Buy
Killen, TX
08.2021 - 10.2022
Maintained store displays to ensure appealing merchandise presentation.
Processed sales transactions accurately using point-of-sale systems.
Helped customers find specific products, answered questions, and offered product advice.
Greeted customers and provided exceptional customer service.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Checker
HEB
Killeen, TX
01.2019 - 06.2021
Worked in a fast pace environment, while ensuring customer satisfaction.
Assisted customers with scanning and bagging purchases.
Performed accurate cash handling functions.
Answered product and promotion related questions from customers.
Managed self checkout lanes.
Maintained a friendly, customer service oriented mindset.