Dovie Crawford
Mobile,AL
Summary
Versatile Operations and former customer service Representative experienced in managing operations and assisting agents. Achieved operational success through hard work, determination, and dedication. Focused on enhancing team collaboration and delivering impactful results.
Overview
9
9
years of post-secondary education
5
5
years of professional experience
Work History
Operation Agent Former Customer service Representa
Signius Communication
Mobile, Alabama
02.2022 - Current
- Delivered service through inbound and outbound calls, consistently achieving established targets for customer engagement.
- Responded promptly to customer inquiries and complaints, maintaining professionalism and enhancing customer satisfaction.
- Provided customer service to clients through phone and email communication.
- Assisted clients with inquiries, ensuring clear and timely communication of services offered
- Coordinated daily operations to ensure efficient communications
- Managed agent for operations and tracked attendance for supervisors and management
- Manage customer inquiries and provided time and response to share satisfaction
- Resolved issues promptly to enhance customer satisfaction levels.
- Collaborated with team members to optimize workflow processes.
- Trained new agents on company policies and procedures.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Participated in ongoing training programs related to job duties or responsibilities.
Education
Bachelor of Science - Minorin Pre Law And Psychology
Springhill College
Mobile, AL 08.1996 - 05.2005
Skills
- Onboarding Process for new hires
- Attendance management
- Coaching agents on call quality and concerns
- Workflow improvement
- Customer service
- Issue troubleshooting
- Team collaboration
- Performance tracking
- Employee training
- Attention to detail
- Problem resolution
- Time management
- Flexible schedule
- Problem-solving skills
- Ensuring customer satisfaction
- Resolving customer issues
- Clear and strong communication
- Service support
- Positive attitude
Affiliations
Girl scout
Former girl scout leader
Volunteer parent for Mc Gill Toolen Catholic high school football team
Timeline
Operation Agent Former Customer service Representa
Signius Communication
02.2022 - Current
Bachelor of Science - Minorin Pre Law And Psychology
Springhill College
08.1996 - 05.2005