Dovonni Randolph
Chicago,IL
Summary
Dynamic customer service professional with a proven track record at United Center, excelling in problem resolution and effective communication. Recognized for enhancing guest experiences and fostering team collaboration. Skilled in managing conflicts and ensuring satisfaction, while maintaining high standards of service and professionalism in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
United Center
Chicago, Illinois
07.2024 - 08.2025
- Greeted guests warmly and ensured a positive first impression.
- Assisted guests with inquiries and provided information about services.
- Managed check-in and check-out processes efficiently and accurately.
- Resolved guest complaints promptly to maintain satisfaction levels.
- Collaborated with team members to enhance guest service experiences.
- Resolved guest complaints in a professional manner.
Restaurant Team Member
Burger King
Chicago, Illinois
01.2024 - 03.2024
- Provided exceptional customer service during busy meal periods.
- Assisted in maintaining cleanliness and organization of dining area.
- Handled cash transactions and processed customer payments efficiently.
Youth Mentor Team Leader
After school matters
Chicago, Illinois
09.2022 - 11.2022
- Led youth mentoring programs to engage participants in skill-building activities.
- Developed training materials for staff to enhance mentoring techniques.
- Actively participated in local networks dedicated to advancing initiatives that support young people's growth.
- Provided on-site supervision during group activities and field trips.
- Created a positive environment for youth by promoting respect, responsibility, trustworthiness and other values.
Student Barber
After School Matters
Chicago, Illinois
07.2022 - 09.2022
- Maintained a clean and organized workspace for safety and hygiene.
- Utilized barbering tools effectively to ensure high-quality results.
- Communicated effectively with customers to create a pleasant experience.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Followed established procedures for cutting hair according to customer requests.
- Ensured all safety precautions were taken while performing haircuts.
Education
High School Diploma -
Chicago Academy
Chicago, IL06-2026
Skills
- Customer service
- Team collaboration
- Problem resolution
- Effective communication
- Conflict management
- Time management
Affiliations
- Played basketball
- Played Football
- Very physically flexible
Timeline
Guest Service Representative
United Center
07.2024 - 08.2025
Restaurant Team Member
Burger King
01.2024 - 03.2024
Youth Mentor Team Leader
After school matters
09.2022 - 11.2022
Student Barber
After School Matters
07.2022 - 09.2022
High School Diploma -
Chicago Academy