Dquaveaon Reagor

Following the transition to new management and the company's restructuring, there were changes in positions that ultimately led to the conclusion of my sales role, as I assumed the responsibilities of a guest service supervisor for the front desk.

• Collaborated closely with other departments to meet guest needs and provide best possible experience.
• Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
• Supported team members by offering constructive feedback and coaching as needed.
• Reviewed upcoming events and planned for expected challenges.

• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
• Streamlined sales processes for improved efficiency and customer satisfaction.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

• Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
• Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
• Trained and mentored new employees to maximize team performance.
• Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.