Dragana Racunica
Jacksonville,FL
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Focus Services Inc.
10.2021 - Current
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Investigated and resolved customer inquiries and complaints quickly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Updated account information to maintain customer records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Interpreter
European Interpreter Service
01.2016 - Current
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Reviewed, edited and proofread translated documents for accuracy.
- Collaborated with team to translate series of documents from English to other languages.
- Assisted with translation of foreign language television and radio programs.
- Maintained message content, tone, and emotion as closely as possible.
- Translated other language books into English.
- Assisted foreign language-speaking clients with inquiries.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Proofread, edited and improved documents of different sizes.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Interpreted spoken and written languages other than English and vice versa.
- Built and maintained relationships with clients to boost possibility of future collaborations.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Interpreted conversations between foreign language-speaking clients and others.
- Translated website content from other languages to English.
Sales Associate
Boost Mobile
04.2019 - 03.2021
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted and supported training of new sales associates.
- Operated product tools, equipment and point of sale terminals.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Accepted and processed payments and purchases for new equipment using POS system.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
Sales Associate
Dillard's
01.2016 - 04.2018
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.]
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Informed customers of promotions to increase sales productivity and volume.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Achieved or exceeded company-defined sales quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
High School Diploma -
Englewood High School
Jacksonville, FL06.2012
Specialist in Psychology - Criminal Justice Forensic Psychology
American InterContinental University
Atlanta Georgia 06.2025
Skills
- Microsoft Excel
- Customer Relations
- Credit Card Payment Processing
- Microsoft Word
- Sales Expertise
- Retail Sales Customer Service
- Account Management
- Call Center Operations
- Understanding Customer Needs
- Time Management
- Strong Analytical and Problem-Solving Skills
- Problem-Solving Ability
- Typing Proficiency
- Computer Proficiency
- Coordination
- Reading Comprehension
- Live Interpretations
- Verbal Communication
- Money Transfer Systems
- Excellent People Skills
- Sales Training
- Customer Service
- Cash Handling Accuracy
- Multitasking Strengths
- Complex Problem-Solving
- Merchandise Display
- Store Opening and Closing
- Retail Store Operations
- Suggestive Selling
- Policy and Procedure Adherence
- Listening Skills
- Inventory Tracking
Languages
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Customer Service Representative
Focus Services Inc.
10.2021 - Current
Sales Associate
Boost Mobile
04.2019 - 03.2021
Interpreter
European Interpreter Service
01.2016 - Current
Sales Associate
Dillard's
01.2016 - 04.2018
High School Diploma -
Englewood High School
Specialist in Psychology - Criminal Justice Forensic Psychology
American InterContinental University
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