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Tamora Pratt
Agent
Jacksonville,FL
Summary
Polite and professional agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Agent
Focus Services Inc.
Jacksonville, FL
09.2022 - Current
- Organized and coordinated meetings and conference calls with various individuals.
- Quoted prices and credit terms to prepare sales contracts.
- Resolved caller issues quickly and thoroughly.
- Promoted current altice equipment marketing campaigns and promotions.
- Answered 50 - 100 calls per day.
Security Guard
Allied Universal Security Services
Jacksonville, FL
05.2021 - 08.2022
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Responded quickly to incidents and assessed active situations for security concerns.
Security Guard
Brosnan Security
Jacksonville, FL
07.2019 - 07.2021
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Customer Service Associate
Walmart
Jacksonville, FL
03.2017 - 06.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Executes excellent sales floor merchandising and selling.
- Boosted sales revenue by skillfully promoting diverse service options.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Robert E. Lee High School
Jacksonville, FL 08.2012 - 06.2016
Skills
Lease drafting
Escrow management
Customer service and care
Polite communication skills
Documentation and reporting
Report preparation
Complaint resolution
Superb surveillance skills
Safety and security
Security camera monitoring
Legible report writing
[Type] support
Inbound and outbound calling
Software
Microsoft spreadsheet
Microsoft power point
Time management
Communication
Leadership
Customer service
Active listening
Computer literacy
Critical thinking
Problem solving abilities
Timeline
Agent
Focus Services Inc.
09.2022 - Current
Security Guard
Allied Universal Security Services
05.2021 - 08.2022
Security Guard
Brosnan Security
07.2019 - 07.2021
Customer Service Associate
Walmart
03.2017 - 06.2019
High School Diploma -
Robert E. Lee High School
08.2012 - 06.2016