Drake Bakkum
Winona,MN
Summary
Driven by a results-focused approach, I excelled at Hy-Vee, enhancing customer satisfaction and team efficiency through exceptional problem-solving and strong interpersonal skills. I assisted in improving service outcomes and inventory management, demonstrating a commitment to excellence and a positive attitude in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Service Manager
Hy-Vee
06.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Trained and supervised team of staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Monitoring inventory levels, helping maintain accurate inventory counts.
Aisles Online Assistant Manager/Team Leader
Hy-Vee
05.2020 - 06.2021
- Assisted in the creation of training materials that helped onboard new team members quickly and effectively.
- Maintained detailed records of client interactions, allowing for better tracking of needs and preferences.
- Ensured the completion of orders in a timely and controlled manner within the allotted time periods.
Checker/Grocery Stocker
Hy-Vee
07.2018 - 05.2020
- Aided in training new employees, sharing best practices for efficient job performance.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities.
Courtesy/Cashier
Hy-Vee
12.2016 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with very good accuracy levels.
Education
Bachelor of Science - Accounting
Winona State University
Winona, MN07.2024
Associate of Science - Accounting
Anoka-Ramsey Community College
Minneapolis, MN05.2022
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Experience with Microsoft applications
- Ability to work well in a team and alone
- Strong interpersonal skills
Baseball
Team captain in high school at Cochrane-Fountain City High School in my senior year. 3 years playing college baseball and two years playing in club baseball. This has helped me improve my ability to work within a team and has helped develop my interpersonal skills throughout my life.
Timeline
Service Manager
Hy-Vee
06.2021 - Current
Aisles Online Assistant Manager/Team Leader
Hy-Vee
05.2020 - 06.2021
Checker/Grocery Stocker
Hy-Vee
07.2018 - 05.2020
Courtesy/Cashier
Hy-Vee
12.2016 - 07.2018
Bachelor of Science - Accounting
Winona State University
Associate of Science - Accounting
Anoka-Ramsey Community College