Drake Ledet

Hired in 2020 to a struggling store in a promising area. Implemented operational and promotional activities which created multiple partnerships. Reorganized, recruited, and trained staff. Conducted performance reviews; set individual sales goals. Managed inventory flow and facilitated inventory replenishment in collaboration with suppliers.

• Increased sales by 69% in my first two years
• Coached sales team to leverage advanced product knowledge and terminology to build relationships while promoting repeat business.
• Implemented marketing initiatives that effectively increased brand exposure within the community.
• Built multiple business to business relationships
• Instituted cost containment strategies that reduced overhead by cultivating vendor relationships that led to favorable pricing,

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Conducted regular patrols of key areas to spot and control security concerns.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Increased sales through effective merchandising strategies and targeted promotions.