Drake Lee
Lincoln,NE
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Manager
G & J smoke shop
Lincoln, NE
04.2023 - Current
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Provided leadership during times of organizational change or crisis situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
Cook
Randys Donuts
Lincoln, NE
01.2021 - 02.2023
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Executed proper techniques when preparing menu item ingredients.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Education
High School Diploma -
Bryan Community HIgh School
Lincoln, NE05-2023
Skills
- Team management
- Vendor negotiation
- Inventory management
- Customer service
- Relationship building
- Adaptability
- Problem-solving
- Vendor management
References
References available upon request.
Timeline
Manager
G & J smoke shop
04.2023 - Current
Cook
Randys Donuts
01.2021 - 02.2023
High School Diploma -
Bryan Community HIgh School
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