Professional Summary
Overview
Work History
Education
Skills
Timeline

Drake Northart

Kaiser Permanente
Kihei
24
years of professional experience

Dynamic IT Support & Operations Consultant with over 20 years of experience in streamlining operations and driving business process improvements. Adept at staff training and development, facilitating best practices to optimize service delivery and enhance customer satisfaction.

Work History

IT Support & Operations Consultant

23 Years 9 Months
Kaiser Permanente | 11.2002 - Current
  • Led cross-functional teams to streamline operations and enhance service delivery for both Kaiser Permanente (KP) and Maui Health System (MHS)
  • Develop and implement process improvements that increased operational efficiency through the use of telephones.
  • Conducted comprehensive analysis of workflows to identify areas for optimization using telephones.
  • Facilitated training sessions for staff on best practices and operational procedures.

Education

Associate of Science

American RIver College | Sacramento, CA

Associate of Science

Sacrament State University | Sacramento, CA

Skills

Customer relationships
Operational efficiency
Staff training and development
Business process improvement

Timeline

IT Support & Operations Consultant

Kaiser Permanente
11.2002 - CurrentRead More

American RIver College

Associate of Science
Read More

Sacrament State University

Associate of Science
Read More
Drake Northart