Drake Nott
Clearfield
Summary
Dynamic customer service professional with extensive experience, excelling in complaint resolution and verbal communication. Proven track record of enhancing customer satisfaction through swift problem-solving and effective team training. Skilled in conflict mediation and coordination, fostering a collaborative environment that drives success and loyalty.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Jills Office
04.2023 - 01.2025
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Culinary Professional
Olive Garden
07.2017 - 03.2023
- Trained and supervised cooking staff to expertly meet daily needs.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Kitchen Manager
Sharkey's
09.2015 - 06.2017
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Tabb High School
Yorktown, VA06-2013
Skills
- Complaint resolution
- Verbal and written communication
- Coordination
- Calendaring
- Conflict mediation
Timeline
Customer Service Representative
Jills Office
04.2023 - 01.2025
Culinary Professional
Olive Garden
07.2017 - 03.2023
Kitchen Manager
Sharkey's
09.2015 - 06.2017
Tabb High School
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