Gwen Ledet
Houma,LA
Summary
Dedicated professional with extensive bartending and leadership experience. Recognized for training new staff and improving service quality, committed to delivering exceptional customer experiences while maintaining operational standards.
Overview
27
27
years of professional experience
Work History
Bartender
Copelands of New Orleans
Houma, Louisiana
09.2023 - Current
- Prepared and served a variety of cocktails and beverages to patrons.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Engaged with customers to create a welcoming and enjoyable atmosphere.
- Resolved customer complaints diplomatically to enhance guest satisfaction.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness and organization of bar area throughout shifts.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in training new bartenders on drink recipes and bar procedures.
- Collaborated with kitchen staff to ensure timely service during busy periods.
- Managed inventory levels of liquor, mixers, and supplies efficiently.
- Handled cash transactions accurately and processed payments promptly.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
Key Leader
Copeland's Of New Orleans Restaurant Group
Houma, Louisiana
06.1999 - Current
- Led team training sessions to elevate service standards and streamline operations.
- Managed daily operations, ensuring a seamless dining experience for guests.
- Supervised food safety practices, maintaining compliance with health regulations.
- Coordinated communication between kitchen and front-of-house staff to ensure optimal service.
- Provided guidance and support when dealing with difficult customers or situations.
- Conducted regular stock checks and restocked shelves.
- Ensured compliance with company policies related to security, safety, health regulations.
- Assisted in the hiring, training, and development of new staff members.
- Developed team members' customer service skills through targeted coaching.
- Monitored employee performance and provided feedback to ensure quality standards were met.
- Oversaw cash handling procedures to ensure accuracy of transactions.
- Resolved customer complaints in a timely manner to maintain customer loyalty.
- Supervised bank deposits and security procedures to support store opening and closing.
- Helped customers find and secure products they were looking for with locating and securing desired products.
- Boosted sales through effective merchandising and consistent restocking of high-traffic items.
Education
High School Diploma -
Terrebonne High School
Houma, LA05-1994
Skills
- POS system operation
- Cash handling
- Customer engagement
- Staff training
- Conflict resolution
- Responsible alcohol service
- Customer service excellence
- Food safety compliance
- Menu memorization
- Staff training and development
Timeline
Bartender
Copelands of New Orleans
09.2023 - Current
Key Leader
Copeland's Of New Orleans Restaurant Group
06.1999 - Current
High School Diploma -
Terrebonne High School