Drake Tilley
Humble
Summary
Dependable Inside Sales Specialist with expertise in cultivating customer relationships and driving business growth. Known for effective communication skills and technical product knowledge, consistently achieving high customer satisfaction. Excited to join a growing organization with opportunities to excel, and a team-oriented work environment.
Overview
10
10
years of professional experience
Work History
Sales and Service Specialist
MRC Global
La Porte
10.2024 - Current
- Supplying essential industrial PVF products and quick delivery solutions to key customer accounts, such as Chevron and Phillips 66.
- Maintaining long-lasting, contract-based customer relationships, as well as establishing relationships with new customers.
- Providing exceptional customer service to ensure refinery operations run smoothly, and annual contracts are renewed.
Inside Sales Representative
J&M Valve, Inc.
Pensacola
01.2024 - 10.2024
- Responsible for cultivating new customer relationships and industrial valve sales in the Northwest region.
- Creating marketing campaigns to help drive business growth and promote our products in a specific territory.
- Responding to customer inquiries quickly and professionally to maintain customer satisfaction.
Inside Sales Coordinator
MRC Global
La Porte
07.2021 - 04.2022
- Maintained large industrial orders for downstream oil and gas refining valve projects.
- Used Microsoft Excel to create project status reports for clients while updating internal systems for management.
- Expedited industrial products with numerous manufacturers and vendors.
- Organized and provided crucial documentation for project engineers.
Inside Sales Representative
700 Valve Supply, LLC.
Stafford
08.2019 - 06.2021
- Quickly supplied competitive options for customer inquiries and provided helpful solutions for customer requests.
- Educated customers on manufacturer specific industrial valves, specifications, and technical information.
- Cultivated new customer accounts in the North East region of the U.S.
- Partnered with vendors to source specific industrial products.
Sales Administration
700 Valve Supply, LLC.
Stafford
07.2016 - 08.2019
- Supported sales team members to drive growth and development.
- Entered sales orders into P21 ensuring all operational processes would be executed smoothly.
- Expedited purchase orders with various vendors and industrial valve manufacturers.
- Collected and organized material test reports while providing excellent customer support.
Education
Bachelor of Ministry - Biblical Counseling
West Coast Bible College And Seminary
Waco, TX11.2020
Skills
- Inside Sales Representative
- Industrial Valve Sales
- Technical Product Knowledge
- Customer Relationship Management
- Customer Service and Satisfaction
- Team Collaboration
- Sales Administration
- Order Entry
- Project Expediting
- Employee Training and Development
- Documentation and Report Generation
- QuickBooks, Excel, Microsoft office
Timeline
Sales and Service Specialist
MRC Global
10.2024 - Current
Inside Sales Representative
J&M Valve, Inc.
01.2024 - 10.2024
Inside Sales Coordinator
MRC Global
07.2021 - 04.2022
Inside Sales Representative
700 Valve Supply, LLC.
08.2019 - 06.2021
Sales Administration
700 Valve Supply, LLC.
07.2016 - 08.2019
Bachelor of Ministry - Biblical Counseling
West Coast Bible College And Seminary