Don Halling
Summary
Diligent Inside Sales Director focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Consistent Inside Sales Manager creating a team environment and establishing goals and objectives. Comprehensive experience achieving revenue and profit targets in highly competitive markets. Proficient in conducting quarterly reviews, personal development coaching and performance assessments.
Overview
35
35
years of professional experience
Work History
Regional Inside Sales Manager
Renewal by Andersen/ Birner Group
Earth City
05.2018 - 06.2026
- Consistently achieved monthly leads and sales targets while bringing in costs below company standard.
- Managed inside sales team, enhancing customer engagement and satisfaction through targeted initiatives.
- Developed training programs for new inside sales representatives and existing staff, fostering skill growth and team effectiveness.
- Focused on leadership development, cultivating a culture of learning that empowered team members.
- Analyzed market trends to identify opportunities for improved customer experience.
Marketing Director
Integrity Home Solutions
City of Saint Peters
06.2011 - 12.2017
- Aligned marketing initiatives with sales teams to support business objectives
- Developed and executed door-to-door marketing program targeting ideal markets
- Established online marketing opportunities on Angi and Nextdoor to generate leads for Inside Sales Center
- Collaborated with an effective events and shows department to convert interested parties into qualified home improvement leads.
- Used an effective Inside Sales Center to work an extensive outbound calling program to deliver quality home improvement leads.
Call Center Manager
THV
Bridgeton
09.2002 - 05.2011
- Managed daily operations of call center team, optimizing resource allocation.
- Oversaw customer interactions, ensuring adherence to service quality standards.
- Implemented process improvements to enhance operational efficiency.
- Developed training programs for new and existing staff, enhancing team capabilities.
- Analyzed performance metrics to identify training needs and trends.
Regional Inside Sales Manager
Telespectrum Worldwide
Milbank
03.1997 - 09.2001
- Led inside sales team to enhance customer engagement and satisfaction through targeted strategies.
- Analyzed results and quality monitoring trends to improve client results and exceed targets.
- Developed training programs for new inside sales representatives and existing staff.
- Achieved consistent financial performance by aligning operational costs with revenue goals.
- Oversaw staffing and operations of 4 call centers with over 500 seats to ensure optimal performance.
Call Center Manager
Sprint Telecenters
Tallahassee
02.1994 - 01.1997
- Managed customer interactions to uphold service quality standards and improve customer satisfaction
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Organized schedules and workloads to maximize team efficiency and meet operational demands
- Implemented process improvements to enhance operational efficiency.
- Created training programs for new hires and ongoing development to enhance team skills
Call Center Manager
APAC Teleservices
Cedar Rapids
03.1991 - 02.1994
- Supervised daily operations of call center, enhancing service delivery of licensed insurance agents
- Monitored call quality and provided actionable feedback to elevate performance standards
- Trained and mentored new staff on call center best practices.
- Coordinated scheduling and workload distribution to optimize team efficiency
- Ensured compliance with company policies and service standards.
- Collaborated with management to implement process improvements and efficiencies.
Education
Certified Positive Leader - Leadership
Jon Gordon Companies
11.2025 - 11.2025
Some College (No Degree) - Education
University of South Dakota
Vermillion, SDSkills
Diligent Inside Sales Representative experienced in cultivating customer loyalty and achieving sales targets through effective relationship management Established a collaborative team environment as Inside Sales Manager, driving revenue growth in competitive markets by setting clear goals and conducting performance assessments Leveraged data analysis and process optimization to enhance sales strategies and maximize team performance
Diligent Inside Sales Representative experienced in cultivating customer loyalty and achieving sales targets through effective relationship management Established a collaborative team environment as Inside Sales Manager, driving revenue growth in competitive markets by setting clear goals and conducting performance assessments Leveraged data analysis and process optimization to enhance sales strategies and maximize team performance
Timeline
Certified Positive Leader - Leadership
Jon Gordon Companies
11.2025 - 11.2025
Regional Inside Sales Manager
Renewal by Andersen/ Birner Group
05.2018 - 06.2026
Marketing Director
Integrity Home Solutions
06.2011 - 12.2017
Call Center Manager
THV
09.2002 - 05.2011
Regional Inside Sales Manager
Telespectrum Worldwide
03.1997 - 09.2001
Call Center Manager
Sprint Telecenters
02.1994 - 01.1997
Call Center Manager
APAC Teleservices
03.1991 - 02.1994
Some College (No Degree) - Education
University of South Dakota