Drake Whetstone
Cope,SC
Summary
Accomplished Service Manager with a proven track record at Firestone Complete Auto Care, BRO, enhancing customer satisfaction and team productivity through effective leadership and problem-solving skills. Expert in workflow management and customer service, successfully increased revenue by upselling services, demonstrating a keen ability to multitask and prioritize tasks efficiently.
Overview
6
6
years of professional experience
Work History
Service Manager
Firestone Complete Auto Care, BRO
02.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Automotive Technician
Monro Muffler Brake & Service
07.2023 - 02.2024
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Automotive Technician
Dick Smith Nissan
08.2021 - 06.2023
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Automotive Technician
Fairey Chevrolet Cadillac
07.2020 - 06.2021
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Utilized problem-solving skills to identify underlying causes of vehicle malfunctions quickly and accurately.
Automotive Mechanic
Poosers Service Center
04.2018 - 07.2020
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Test drove vehicles to determine problems and test repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested equipment to locate worn and damaged parts.
Education
High School Diploma -
Edisto High School
Cordova, SC06.2019
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Customer Service Management
- Workflow Management
- Team Collaboration and Leadership
Timeline
Service Manager
Firestone Complete Auto Care, BRO
02.2024 - Current
Automotive Technician
Monro Muffler Brake & Service
07.2023 - 02.2024
Automotive Technician
Dick Smith Nissan
08.2021 - 06.2023
Automotive Technician
Fairey Chevrolet Cadillac
07.2020 - 06.2021
Automotive Mechanic
Poosers Service Center
04.2018 - 07.2020
High School Diploma -
Edisto High School