Drake Felter

As Daycamp Counselor:

• Ensured the safety and well-being of dozens of large and small dogs at a time - Tasked with regularly cleaning the dogs' excrement, giving walks/other assigned exercises, grooming, and cleaning as needed for the facilities.

As Front Desk Receptionist:

• Improved client satisfaction through consistent communication, patience, and understanding of the unique challenges that come with boarding one's dog for several days or weeks at a time.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Enhanced customer satisfaction by providing efficient and professional front desk services.Tasked with charging guest's payments for services provided.
• Expedited check-in and check-out procedures for guests' dogs, ensuring seamless and safe experiences during their visits.

• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Contributed to team success by completing orders quickly and accurately while communicating with cooks effectively.
• Developed strong cooperative relationships with coworkers and managers.
• Provided a straightforward and comfortable guest experience for a variety of guests with different temperaments and backgrounds.
• Addressed guests complaints or questions with respect and effective problem-solving for all parties

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Answered questions about store policies and addressed customer concerns respectfully and accurately.