Jocelyne Vargas
Denver,CO
Summary
Enthusiastic candidate with hands-on experience in customer service and administrative support. Coordinates schedules and handles inquiries efficiently, showcasing strong communication and problem-solving skills. Eager to apply academic knowledge in a practical setting within the criminal justice field.
Overview
3
3
years of professional experience
Work History
Desk Receptionist
College of Liberal Arts
Fort Collins, CO
08.2025 - Current
- Managed front desk operations, ensuring smooth daily functions and positive visitor experiences.
- Provided information regarding college programs and services to prospective students and visitors.
- Coordinated appointment schedules for faculty members and handled all related correspondence efficiently.
- Assisted in maintaining office supplies inventory, contributing to a well-organized reception area.
- Responded to phone inquiries, directing calls appropriately within the college departments.
- Resolved customer problems and complaints.
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
- Assisted in scheduling appointments, optimizing calendar management, and reducing wait times for clients.
Team Member
Harkins Movie Theater
Denver, CO
04.2023 - 06.2025
- Assisted customers with ticket purchases and concessions, ensuring excellent service experience.
- Maintained cleanliness and organization of theater facilities, adhering to health and safety standards.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to optimize concession inventory management and reduce waste.
- Trained new employees on operational procedures and customer service best practices.
- Resolved customer inquiries and complaints promptly, improving overall guest experience ratings.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Fostered positive work environment, leading by example and offering support to team members as needed.
Education
Associate of Arts - Sociology/Criminology/Criminal Justice
Colorado State University
Fort Collins, CO05.2029
High School Diploma -
Dsst Elevate Northeast High School
Denver, CO05.2025
Skills
- Strong organization
- Customer service expertise
- File organization
- Scheduling appointments
- Document management
- Telephone skills
- Time management
- Front desk operations
- Clear communication
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Money handling
- Organizing work stations
- Bilingual in spanish and english
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Kappa Delta Chi Sorority, Inc Active Member Participate in leadership development, service, and sisterhood activities
- Former Volleyball Team Captain Led team practices, communication, and motivation
Timeline
Desk Receptionist
College of Liberal Arts
08.2025 - Current
Team Member
Harkins Movie Theater
04.2023 - 06.2025
Associate of Arts - Sociology/Criminology/Criminal Justice
Colorado State University
High School Diploma -
Dsst Elevate Northeast High School