Draper Thomas
Forest Park,GA
Summary
Accomplished Shift Supervisor with a proven track record at Chick-fil-A, specializing in staff management and operations improvement. Expert in employee training (hard skill) and fostering a customer-oriented environment (soft skill), significantly enhancing service quality and operational efficiency. Demonstrated ability to enforce policies and resolve conflicts, ensuring a seamless and productive workplace.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Chick-fil-A
09.2016 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Making sure that shift is running smooth and also maintain a great work environment.
Education
N/A -
Forest Park High School
Forest Park, GA05.2018
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Staff Motivation
- Safety understanding
- Operations Management
- Continuous Improvement
- Policy and Procedure Enforcement
Timeline
Shift Supervisor
Chick-fil-A
09.2016 - Current
N/A -
Forest Park High School