Draven Gibson
Fenton,Michigan
Summary
Enthusiastic professional with a background in customer service, staff training, and cashiering. Known for fostering positive relationships and addressing customer needs effectively, resulting in improved retention rates and positive feedback.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Rural King
Hartland, MI
10.2024 - Current
- Assisted customers with product inquiries and order processing, enhancing customer satisfaction.
- Developed connections with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained knowledge of store policies and procedures to provide accurate information to customers.
- Collaborated with team members to ensure efficient service delivery during peak hours.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- One of the top cashiers earning $35,000 monthly for the company.
Encoder
Professional Business Providers
Romulus, MI
09.2020 - 12.2022
- Maintain organized records to support efficient data retrieval and reporting processes.
- Adapted quickly to changing priorities, shifting tasks as necessary without compromising workflow.
- Communicated with teams of mechanics to solve complex issues as fast as possible to ensure machinery was in working order.
- Maintained daily logs of activities and completed work.
Martial Arts Instructor
Royce Gracie Jiu Jitsu Academy Of Michigan
Varying Locations Based In Michigan
04.2016 - 11.2019
- Facilitated learning environments to improve teaching methodologies and student engagement.
- Organized community events to promote martial arts awareness and foster positive relationships with local school systems
- Provided feedback and corrections to improve students' skills and techniques.
- Implemented innovative training techniques to enhance learning outcomes
- Developed and implemented personalized training programs for students of varying skill levels.
- Taught and developed hundreds of students' skills, confidence, and overall health.
Education
Music Industry AM -
Lansing Community College
Lansing, MI03-2027
High School Diploma -
Riverview Community Highschool
Riverview, MI06-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Staff training
- Data entry
- Cashiering
Timeline
Customer Service Representative
Rural King
10.2024 - Current
Encoder
Professional Business Providers
09.2020 - 12.2022
Martial Arts Instructor
Royce Gracie Jiu Jitsu Academy Of Michigan
04.2016 - 11.2019
Music Industry AM -
Lansing Community College
High School Diploma -
Riverview Community Highschool