Drayanna Lee
Newark,NJ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Applebee's
02.2022 - 05.2024
- As a server, responsible for providing exceptional dining experiences to guests by delivering high-quality service
- Key duties include taking orders, serving food and beverages, ensuring customer satisfaction, communicating effectively with kitchen staff, resolving customer complaints, and maintaining a clean and organized dining area.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender/Server
Buffalo Wild Wings
11.2021 - 11.2022
- Delivered exceptional customer service, ensuring guests have a pleasant dining experience
- Responsibilities include taking accurate orders, coordinating with kitchen staff, addressing customer concerns, managing multiple tables efficiently, handling cash and credit transactions, and contributing to increased sales through effective upselling.
Server
Red Lobster
05.2021 - 03.2022
- Operated a computer to take orders and served guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Package Handler
Fedex
03.2019 - 06.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Amazon Warehouse Associate
Amazon
05.2020 - 06.2021
- Worked overnight and handled packages by moving and packing them up.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 60 pounds.
Assistant
JDS
01.2019 - 05.2021
- Assisted the business owner in managing executive schedules, handling email and phone correspondence, preparing reports and presentations, organizing meetings, coordinating projects, performing data entry, and managing office supplies efficiently.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Organized resources, records and personnel to accomplish aggressive targets.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
Cashier
Blaze Pizza
05.2018 - 09.2018
- Performed cashier duties.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Server
AMC Dine-In Theater
03.2016 - 06.2016
- Ensured guest satisfaction, took proper precautions when there was a problem with the food, worked in a fast-paced environment, and handled money and receipts.
Education
High School Diploma -
NEW JERSEY CITY UNIVERSITY
Jersey City, NJSkills
- Customer Service
- Team Member
- Food Service
- Fast Food
- Food Prep
- Serving Experience
- POS
- Restaurant Experience
- Microsoft Word
- Bartending
- Busser
- Upselling
- Food Safety
- Childcare
- Customer service
- Customer support
- Sales
- Vital signs
- Serving
- Time management
- Food industry
- Cash register
- Cash handling
- Hospital experience
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
- Memory retention
- Cleanliness standards
- Sales expertise
- Sales Techniques
- Suggestive Selling
Certification
Food Handler Certification
Additionalinformation - Volunteer
Helped at a local hospital doing vitals
Timeline
Server
Applebee's
02.2022 - 05.2024
Bartender/Server
Buffalo Wild Wings
11.2021 - 11.2022
Server
Red Lobster
05.2021 - 03.2022
Amazon Warehouse Associate
Amazon
05.2020 - 06.2021
Package Handler
Fedex
03.2019 - 06.2021
Assistant
JDS
01.2019 - 05.2021
Cashier
Blaze Pizza
05.2018 - 09.2018
Server
AMC Dine-In Theater
03.2016 - 06.2016
High School Diploma -
NEW JERSEY CITY UNIVERSITY